Yogitha B M
Bangalore
Summary
Dynamic HRIS Data Specialist with a proven track record at Schneider Electric India, excelling in master data management and process improvement. Skilled in Oracle Fusion and project management, I drive impactful training initiatives and foster stakeholder engagement, enhancing organizational performance and compliance. Known for analytical thinking and effective communication, I deliver results that elevate user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager – HRIS Data Specialist
Schneider Electric India
Bengaluru
01.2022 - Current
- As a part of the HR Digital Services Team, I am responsible for master data management for Europe, EAJP, NAM, and SAM regions.
- Part of the divestment projects.
- Training new hires within the team.
- Created a standard response template to ensure that a uniform and standard response is delivered to our customers and stakeholders.
- Involvement in regression and soak testing as part of continuous improvement.
- Driving projects related to process and tool enhancement.
- Oracle Fusion tool enhancement projects, as per the business requirements.
- The team, consisting of seven members, is responsible for their day-to-day actions, performance, and utilization.
- Served as the primary resolution point (Level 3 functional support) for unresolved queries escalated by Level 2 (L2) regional teams across regions, addressing both process and Oracle HCM tool-related issues with Agile methodologies throughout the system support lifecycle.
- Analyzed and implemented global and regional specific changes in both staging and production environments, with the assistance of the technical support team, while ensuring governance of the system globally, and led L2 regional teams to maintain compliance and consistency.
- Fostered a data-driven culture and coordinated the Reorganization Project and Change Management projects (Oracle Fusion tool upgrade and implementation of tool enhancements based on process requirements).
- Identified gaps in the process and recommended proactive changes that improved training processes and end-user satisfaction.
- Ensuring all support and Oracle Fusion tool documents are reviewed and updated periodically.
- Conducted system testing and supported user acceptance testing (UAT).
- Lead and managed tool upgrades from a functional perspective, ensuring that new features and updates align with the business requirements, and are effectively integrated into the existing systems.
- Monitored and improved the effective usage of HR systems, and conducted periodic audits to ensure 100% compliance with global requirements.
- Proposed and implemented enhancements to streamline processes and improve user experience.
- Developed user guides and FAQs to ensure readiness for post-live support and continuous system usage.
- Lead global and regional team meetings to resolve issues and manage changes effectively.
- Collaborated with the BOT team to automate mass data updates to reduce manual HSDL (HCM Spreadsheet Data Loader) and HDL (HCM Data Loader) data loads, and reduce load time by more than 75%.
- Conducted training sessions for internal stakeholders and regional support teams on Oracle Fusion Applications and Oracle Analytics Cloud.
- Trained HR staff on HRIS functionalities and data management protocols.
- As a critical data management was also responsible for handling the execuitive employees Job data management and also ensuring the data is successfully reflecting in the downstream applications without any intergration issue.
Senior Learning Lead, Global Learning and Development
Altisource Business Solutions Pvt, Ltd.
01.2017 - 01.2022
- Designed learning solutions to educate employees and thus improve organization-wide performance.
- Worked with Subject Matter Experts to create and design training content, objectives and Evaluation Tools used for web-based and Instructor-led training courses.
- Leveraged eLearning best practices to create library of targeted interactivities, which reduced design time by 80%.
- Conducted need analysis and other research to gather information, validate need for training and identify learning objectives based on the current business plan and strategy.
- Developing Innovative instructional content and activities to enhance learning and achieving the objectives of Business Unit.
- Reviewed and updated learning materials for each Business Unit which included tasks like creating a story board.
- Tested content with learners to gather feedback and improve training.
- Developed eLearning courses and virtual training.
- Developed job aids to assist associates with completing on the job processes and procedures.
- Responsible for two different business unit (Settlement Services with14 sub process and Valuations 7 sub process with approx. head count of 150 - 200 from each business unit including off-shore and on-shore).
- Creating SOP for process as per business unit and compliance requirement to ensure that processes continue uninterrupted and are completed on a prescribed schedule.
- Root Cause Analysis of escalation or complains on files to control further or higher-level escalations which helps in serving customer better and meeting customer expectations with two different department.
- Lead by example and coach on key behaviors to drive results for Mumbai and Bangalore location with two different department.
- People skills with ability to actively listen, empathize, and effectively provide solutions for complaints from customers for Mumbai and Bangalore location with two different department.
- Identify trends, develop, and implement learning plans for improvement to ensure required customer satisfaction levels for Mumbai and Bangalore location with two different department.
- Preparing new hires, including new hire training, job shadowing schedules for general and specific introduction to process for Mumbai and Bangalore location with two different department.
- Oral and written communication skills with ability to explain complex ideas appropriately to the audience using ideas/terminology to ensure customer understanding and resolution of enquiries for Mumbai and Bangalore location with two different department.
- Skills: E-Learning and Virtual training.
- Blended Learning and SBL(Scenario Based Learning).
- Learning management Systems and ADDIE.
- Project Management.
- Question Mark Application.
- Skill port Application.
- Percipio Application.
- Do Cebo Application.
Previous
Amazon Business Services India Pvt, Ltd.
01.2014 - 01.2017
- Preparing new hires, including new hire training, job shadowing schedules for general and specific introduction to process for Mumbai and Bangalore location with two different department.
- Oral and written communication skills with ability to explain complex ideas appropriately to the audience using ideas/terminology to ensure customer understanding and resolution of enquiries for Mumbai and Bangalore location with two different department.
- Train New Hires on how to resolve customer’s escalations and complains in one call/email resolution.
- Worked under various process like IIDP, L3, TAM, Brand Registry Etc.
- Worked under various special projects to deliver world class customer service and being customer centric.
- Resolved Tickets by root cause analysis of the issue or error on Amazon website.
- Monitoring emails of Associates to ensure quality response and realistic expectations of customers are delivered.
- Provided feedbacks to Associates on weekly basis relating to their performance in the current week.
- Build goals and competitive environment to associates to ensure they grow further in organization.
- Provide feedback to associates on quality performance.
- Recognizing the potential of Associates to encourage them to indulge in new projects which of their interest.
- Develop performance plan to Associates who are under-performing.
- Mentored new hires by providing process and communication training.
- Provided new Idea for process like Amazon Brand Registry program to streamline the process and help customers to sell better on Amazon website.
- Skills: Project Management.
- Blended Learning and SBL(Scenario Based Learning).
- E-Learning and Virtual training.
Education
Master’s in business administration - HR & Marketing
Acharya Bangalore B-School
01.2013
Bachelor’s in Business Administration - HR
Sri Devraj Urs Institute of Management
01.2011
Pre-University - Commerce
Sri Devraj Urs Pre-University College
01.2008
SSLC -
Sri Vani Education Centre
01.2006
Skills
- E-Learning and Virtual training
- Blended Learning
- SBL (Scenario Based Learning)
- Learning Management Systems
- ADDIE
- Project Management
- Question Mark Application
- Skill port Application
- Percipio Application
- Do Cebo Application
- Oracle Fusion
- Process improvement
- Master data management
- Data management
- User acceptance testing
- Project management
- Training development
- Stakeholder engagement
- Compliance auditing
- Agile methodologies
- Customer service
- Effective communication
- Business administration
- Negotiation and conflict resolution
- Shift scheduling
- Project management abilities
- Interpersonal skills
- Process improvement strategies
- Written communication
- Attention to detail
- Employee engagement
- Team building
- Process optimization
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Team collaboration
- Analytical thinking
- Staff training
- Orientating and training
- Strategic thinking
- Reporting and documenting
- Data analysis
- Change management
- Team leadership
- Team motivation techniques
- Organizational skills
Certification
Through LinkedIN.
Accomplishments
- Received cash rewards from Senior Vice President of Altisource for planning and executing training and controlling call quality in Mumbai and Bangalore locations.
- Received many appreciation certificates under advocating new idea generation program.
- Cash Rewards from Higher management for successful implementation of new ideas that helped streamline processes.
- Amazon Gift Vouchers for consistent performance in each quarter of the year.
- Customer’s Champion Award for receiving high number of positive responses from customers.
- Many Star performer of the month awards for driving Resolve Rate to 100%.
- Star Saviour Award for standing up for the organization in critical situations.
Languages
- English
- Kannada
- Telugu
- Tamil
- Hindi
Timeline
Deputy Manager – HRIS Data Specialist
Schneider Electric India
01.2022 - Current
Senior Learning Lead, Global Learning and Development
Altisource Business Solutions Pvt, Ltd.
01.2017 - 01.2022
Previous
Amazon Business Services India Pvt, Ltd.
01.2014 - 01.2017
Master’s in business administration - HR & Marketing
Acharya Bangalore B-School
Bachelor’s in Business Administration - HR
Sri Devraj Urs Institute of Management
Pre-University - Commerce
Sri Devraj Urs Pre-University College
SSLC -
Sri Vani Education Centre
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