Yogitha Maheshwari
BENGALURU
Summary
Results-driven Operations & Financial Crime Professional with 10+ years of experience across Transaction Monitoring, AML, Sanctions Screening, and Disputes Operations. Proven track record of managing high-performing teams, improving operational efficiency, and ensuring regulatory compliance. Strong expertise in SLA management, escalations handling, stakeholder communication, and quality control frameworks.
Overview
17
17
years of professional experience
Work History
Technical Coordinator/Team Leader
Northern Trust
Bangalore, India
11.2022 - 06.2025
- Managed a team of 20+ Analysts and Senior Analysts, ensuring consistent delivery against SLAs and quality benchmarks
- Led performance management cycles, including goal setting, appraisals, promotions, and development plans
- Reduced attrition by 15% through structured engagement, coaching, and career progression initiatives
- Designed and delivered training programs, improving new joiner productivity by 30% within 60 days
- Implemented process improvements and SOP standardization, increasing efficiency by 18%
- Provided regular status updates, MIS reporting, and performance dashboards
- Led initiatives to improve team engagement scores by 20%
Senior process Lead
Atos Syntel
Pune
03.2015 - 05.2017
- Conducted KYC transaction monitoring to ensure compliance with regulatory standards.
- Ensured timely SAR filings in line with regulatory deadlines and internal SLAs
- Conducted end-to-end TM alert reviews (90–100 alerts/day), consistently meeting SLA and quality targets
- Identified suspicious patterns including layering, rapid fund movement, and unusual geographies
- Assisted in SAR drafting and case documentation, improving QA scores by 20%
- Escalated complex cases with supporting analysis to strengthen SAR decision outcomes
Senior Associate
Convergys
Pune, India
06.2014 - 03.2015
- Ensured adherence to HIPAA compliance standards in healthcare insurance to protect patient confidentiality and maintain data integrity.
Senior Analyst
TCS
Chennai, India
06.2011 - 12.2013
- Executed thorough analysis of over 1000 cases each year, consistently achieving quality assurance scores above 95%.
- Conduct thorough KYC transaction monitoring to ensure compliance with regulatory standards.
- Contributed to process improvements and typology identification, enhancing detection accuracy
- Identified suspicious patterns including layering, rapid fund movement, and unusual geographies
- Escalated complex cases with supporting analysis to strengthen SAR decision outcomes
Customer Support Specialist
Sulekha.com
Chennai, India
05.2009 - 06.2011
- Maximised customer satisfaction by resolving service issues promptly.
- Developed original content for diverse customer profiles in software development, computer training, and website services.
Portfolio Manager
Kotak Securities
Chennai, India
07.2008 - 06.2011
- Facilitated investments in capital markets by orchestrating transactions involving mutual funds, insurance, derivatives, and equity.
Education
Master of Business Administration - MBA Finance
Liba
ChennaiSkills
- Disputes & Cards Operations
- Team Management & Leadership
- SLA & KPI Management
- Escalation Handling
- Stakeholder Management
- Process Improvement & Automation
- Quality Assurance & Control Frameworks
- AML / Transaction Monitoring / SAR
- Training & People Development
- Risk & Compliance Governance
Timeline
Technical Coordinator/Team Leader
Northern Trust
11.2022 - 06.2025
Senior process Lead
Atos Syntel
03.2015 - 05.2017
Senior Associate
Convergys
06.2014 - 03.2015
Senior Analyst
TCS
06.2011 - 12.2013
Customer Support Specialist
Sulekha.com
05.2009 - 06.2011
Portfolio Manager
Kotak Securities
07.2008 - 06.2011
Master of Business Administration - MBA Finance
Liba