Planisware Technical Consultant
Wipro Limited
- Experienced in Project, Resources, Timesheet modules.
- Managed end-to-end environment setup, upgrades, version migrations, and performance tuning.
- Automated server tasks via shell scripts; maintained crontabs for scheduled restarts and cleanups.
- Administered Planisware DB cleanup, usage reports, and version deployments (L1, L2).
- Led data migration activities from legacy systems ensuring data consistency and integrity.
- Led metadata setup and Business Unit onboarding across environments including Production.
- Participated in release deployments and coordinated with dev teams for patch implementation
- Maintained user access control, security configurations, alerts, locks, batches, styles, user attributes and other L1 configurations.
- Developed and maintained L2-level scripts and custom reports in Planisware to support user requirements and streamline business operations.
- Collaborated with solution architects to plan and execute overnight and weekend hotfix deployments, ensuring minimal downtime and seamless issue resolution.
- Delivered L2/L3 support to end-users by resolving incidents related to access, UI configuration, and backend failures.
- Performed in-depth application and system log analysis to identify root causes of issues and ensure timely resolution of incidents.
- Created knowledge base articles for recurring issues and best practices.
- Supported change management and coordinated with global teams for deployment schedules.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Delivered training to new team members; prepared content using WalkMe for UI navigation (v7.0.4).
- Participated in daily scrums, sprint planning, retrospectives, and testing in DevOps model.
