Yogitha S

A highly experienced customer support executive with a experience above 3 years and proven track record of delivering exceptional service to clients.

Responsible for Monitoring and analyzing key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter score (NPS), and response times to track and improve the effectiveness of digital interactions. Interacted with customers via phone and chat. Resolving customer complaints and offer solutions to customers clearly. Perform troubleshooting to resolve issues.