Yograj Modi

• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Gained strong leadership skills by managing projects from start to finish.
• Managed time efficiently in order to complete all tasks within deadlines.

Roles & Responsibilities:

• To work on the Gain Loss, Research & assign it to relevant responsible party.

• To prepare packages G/L & Accrual & to upload G/L & Accrual Packages in to Web Image.

• Quality check for packages, reporting and EOD work.

• To send the client reporting daily/weekly/monthly as per client requirement.

• Preparing the monthly proof

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Streamlined communication with clients by implementing new CRM software to track interactions and support requests.
• SAP (ERP System):- Working with Debt recovery team, finding the actual outstanding debt by matching the customer’s outstanding balance, account history, received payments and then sends correct debt or refunds (in case of excess payment) on account.
• Approve the journal entries escalated by the system. Manage the high-level customer escalation queue. Maintain the team's query tracker and ensure the onshore team resolves issues within the specified Turnaround Time (TAT).
  Prepare a weekly report on the total debt/refunded amount sent to customers.
  Assist the team. leader in work allocation, attendance and floor query management.

• Designed and maintained financial models to identify and measure risks.
• Exceeded monthly sales targets consistently by cultivating a high-performance team focused on meeting organizational objectives.
• Collaborated with underwriters to ensure timely and accurate loan decision-making while managing risk exposure.
• Evaluated and negotiated contracts to procure favorable financial terms.