Summary
Overview
Work History
Education
Skills
Timeline
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YOGRAJSINH B. JADEJA

MANAGER AFTER SALES SERVICE
Rajkot

Summary

  • Currently works as Sales Manager HD segment last two years from April 2022. Sold 250+ Units of HCV till date.
  • Attending 2500 customers interactions in after sales service from 2010 to 2022.
  • Attending 600+ bodyshop vehicles personally from 2010 to 2022
  • 150+ AMC sold personally from 2014 to 2019.
  • Best Service Performance Award Achievements 4 Times from 2014 to 2020.
  • Best Audit Score Achievement every Years from 2013 to 2022.
  • Excellent Customer Service Award Achievements 4 Times from 2014 to 2020.

Overview

12
12
years of professional experience

Work History

Workshop Manager

Apco Auto Sales - Dealer of Eicher Trucks
01.2010 - 03.2022
  • Monitoring After Sales Service KPIs Vs Achievements
  • Daily Team review of Workshop in flow with Morning Meetings, Job card reviews, Pending vehicles concerns review, Seek support from CSM / FSM / RSM /OEMs if require.
  • Monitoring Daily Break Down vehicles Reach and Recovery.
  • Monitoring and attending on going products Service Measures with achievement as well as review of challenges to conclude as per time line.
  • Monitoring and fulfillment of Manpower recruitments Vs require. Skill improvement with Employee skill training and quarterly evaluations for employees performance enhance
  • Focus on Monthly / Quarterly / Yearly targets of workshop Revenue Vs Achievements as well as review with team.
  • Arrangement of Weekly / Monthly customer meetings, review customer concerns, to deliver the customer satisfaction and customer connect.
  • Review and control the customer payments / Outstanding as per policy of fleet customer credits.
  • Conduct workshop Audit as per company parameters, evaluate pending and improve things report to HQ.
  • Monthly Review Meeting attend at HQ with presentation of the Month.
  • Workshop staff get together and celebrate employees birthday / anniversary as well as achievements of the month.


Education

Associate of Applied Science - Diploma In Mechanical Engineering

Government Polytechnic
Rajkot, India
04.2001 -

Skills

  • Team Leadership and Development, Teamwork and collaboration
  • Excellent Customer Handling and Relationship Building
  • Time management and Decision-Making
  • Service Planning and Analytical Skills
  • Written and Effective Communications
  • 14 Years of Commercial Trucks & Buses After Sales Service Experience

Timeline

Workshop Manager

Apco Auto Sales - Dealer of Eicher Trucks
01.2010 - 03.2022

Associate of Applied Science - Diploma In Mechanical Engineering

Government Polytechnic
04.2001 -

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YOGRAJSINH B. JADEJAMANAGER AFTER SALES SERVICE