Overview
Work History
Education
Skills
Created resources using Terraform IAC on AWS Cloud
Machine Learning-Based Prediction Model for Food Delivery Time
Timeline
Generic

Yogya Khanna

New Delhi

Overview

4
4
years of professional experience

Work History

IT Operations Engineer

Egon Zehnder International
Gurgaon
07.2022 - Current
  • First contact incident management using the ServiceNow Portal.
  • Documented Technical Issues and solutions to enable tracking history and maintain logs (Network HAR Logs)
  • Tested new software to facilitate cross-collaboration in deploying across the EZ environment.
  • Azure Administration and Active Directory Management with FTP Servers.
  • Regular client interaction on major and problem incidents.
  • Working on change requests on ServiceNow for various applications, like Microsoft Intune.
  • Working on device management with Microsoft Intune.

Data Analyst

Egon Zehnder Information and Research Services
Remote
03.2020 - 07.2022
  • Dashboarding and reporting for all verticals to analyze their KPIs daily, accounting.
  • Complete custom analytics setup for the Chatbot launched with an entirely new database.
  • Optimized support query handling by segmenting agents and defining specific SLA for different segments.
  • Formulated a framework (FAIR) for the data team roadmap to achieve data management across teams, prioritizing task documentation.

Education

Postgraduate - Data Analytics and Machine Learning

Imarticus Institute
New Delhi, India
01.2024

MTech - Automobile Engineering

Amity School of Engineering
Noida, Uttar Pradesh
01.2019

Skills

  • DevOps Tools: Docker, Terraform, PowerShell, Azure DevOps, CI/CD, GitHub
  • Visualization: Power BI, Tableau, Seaborn, Matplotlib
  • Scripting: Python
  • ETL: MySQL, Microsoft SSMS
  • Cloud: Azure, AWS Cloud
  • ServiceNow: Incident Management,
  • Process Automation

Created resources using Terraform IAC on AWS Cloud

  • Using Terraform IAC, Created Administrator users and resources in AWS such as AWS S3 buckets, IAM users and EC2instances hosting Virtual Servers

Machine Learning-Based Prediction Model for Food Delivery Time

  • Development of a robust machine learning model capable of accurately predicting food delivery times based on various influencing factors.
  • Improved Efficiency and reliability of food services in India which would in turn lead to better customer satisfaction and Improved user Experience

Timeline

IT Operations Engineer

Egon Zehnder International
07.2022 - Current

Data Analyst

Egon Zehnder Information and Research Services
03.2020 - 07.2022

Postgraduate - Data Analytics and Machine Learning

Imarticus Institute

MTech - Automobile Engineering

Amity School of Engineering

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Yogya Khanna