Yogya Khanna
New Delhi
Overview
4
4
years of professional experience
Work History
IT Operations Engineer
Egon Zehnder International
Gurgaon
07.2022 - Current
- First contact incident management using the ServiceNow Portal.
- Documented Technical Issues and solutions to enable tracking history and maintain logs (Network HAR Logs)
- Tested new software to facilitate cross-collaboration in deploying across the EZ environment.
- Azure Administration and Active Directory Management with FTP Servers.
- Regular client interaction on major and problem incidents.
- Working on change requests on ServiceNow for various applications, like Microsoft Intune.
- Working on device management with Microsoft Intune.
Data Analyst
Egon Zehnder Information and Research Services
Remote
03.2020 - 07.2022
- Dashboarding and reporting for all verticals to analyze their KPIs daily, accounting.
- Complete custom analytics setup for the Chatbot launched with an entirely new database.
- Optimized support query handling by segmenting agents and defining specific SLA for different segments.
- Formulated a framework (FAIR) for the data team roadmap to achieve data management across teams, prioritizing task documentation.
Education
Postgraduate - Data Analytics and Machine Learning
Imarticus Institute
New Delhi, India01.2024
MTech - Automobile Engineering
Amity School of Engineering
Noida, Uttar Pradesh01.2019
Skills
- DevOps Tools: Docker, Terraform, PowerShell, Azure DevOps, CI/CD, GitHub
- Visualization: Power BI, Tableau, Seaborn, Matplotlib
- Scripting: Python
- ETL: MySQL, Microsoft SSMS
- Cloud: Azure, AWS Cloud
- ServiceNow: Incident Management,
- Process Automation
Created resources using Terraform IAC on AWS Cloud
- Using Terraform IAC, Created Administrator users and resources in AWS such as AWS S3 buckets, IAM users and EC2instances hosting Virtual Servers
Machine Learning-Based Prediction Model for Food Delivery Time
- Development of a robust machine learning model capable of accurately predicting food delivery times based on various influencing factors.
- Improved Efficiency and reliability of food services in India which would in turn lead to better customer satisfaction and Improved user Experience
Timeline
IT Operations Engineer
Egon Zehnder International
07.2022 - Current
Data Analyst
Egon Zehnder Information and Research Services
03.2020 - 07.2022
Postgraduate - Data Analytics and Machine Learning
Imarticus Institute
MTech - Automobile Engineering
Amity School of Engineering