Yohan Parmar
Mumbai
Summary
Dynamic sales and customer service professional with a proven track record at companies like Tech Mahindra Business Services Limited. Excelled in enhancing customer satisfaction and boosting sales through expert needs assessment and persuasive sales strategies. Recognized for exceptional problem resolution skills and computer proficiency, consistently achieving and surpassing performance targets.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Tech Mahindra Business Services Limited
09.2022 - Current
- Provided training to new team members on sales techniques and customer service best practices.
- Researched customer preferences, enhancing product recommendations.
- Increased customer satisfaction by actively listening to client needs and providing tailored solutions.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Customer Service Executive
Concentrix Service India Pvt Ltd
08.2020 - 08.2022
- Assisted customers with inquiries and complaints through phone and email communication.
- Handled customer transactions and processed orders with attention to detail.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Sales Executive
Policybazaar.com
09.2018 - 06.2020
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Identified opportunities for upselling and cross-selling during customer interactions.
- Developed strong relationships with customers to understand needs and preferences.
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Customer Service Representative
Teleperformance
06.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Higher Secondary Certificate - Commerce
Khar Education Society
Mumbai 03.2014
Secondary School Certificate -
St Theresa's High School
Mumbai 03.2012
Skills
- Sales strategies
- Persuasion techniques
- Performance tracking
- Customer service
- Customer needs assessment
- Data Entry
- Problem resolution
- Computer proficiency
Accomplishments
- Won the Best NPS Scorer For August, September and October 2024 at Tech Mahindra business services
- Won Leading Sales Thrice In row with Policybazaar.com in February, March and April 2019
Hobbies
- Football
- Gaming
- Treking
- Music
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Gujarati
Upper intermediate (B2)
Timeline
Sales Advisor
Tech Mahindra Business Services Limited
09.2022 - Current
Customer Service Executive
Concentrix Service India Pvt Ltd
08.2020 - 08.2022
Sales Executive
Policybazaar.com
09.2018 - 06.2020
Customer Service Representative
Teleperformance
06.2016 - 09.2017
Higher Secondary Certificate - Commerce
Khar Education Society
Secondary School Certificate -
St Theresa's High School
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