Yojna Upmanue
Senior Banking Professional
Summary
Performance-driven individual with more than 2 decades of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment and product knowledge.
Overview
27
27
years of professional experience
Work History
Vice President - Regional Service and Operations Manager
DEUTSCHE BANK A.G.
02.2016 - Current
- Ensuring high levels of customer service delivery
- Effectively manage overall operations of the branches with efficient and optimum utilization of resources
- To ensure branches are rated Good/Excellent in the audits
- To put proper controls in place and to ensure that everyone adheres to processes and policies laid down by the bank
- Ensuring adherence of KYC guidelines for new account opening as well as for the existing relations
- To ensure timely regulatory reporting are done and respond to authorities.
- Increased company growth through collaboration with sales and marketing departments.
- Identifying opportunities to improve business process flows and productivity.
- Hire and manage employees to maximize productivity while training staff on best practices and protocols.
- Mitigating regulatory risks by overseeing adherence to regulations.
- Demonstrate proficient leadership skills to motivate employees and build competent teams.
- Establish performance goals for the team and provided methods for reaching milestones.
- Collaborate with senior management to develop strategic initiatives and long term goals.
- Develop and implement new strategies and policies in collaboration with key stake holders to establish and achieve long-term business objectives
Assistant Vice President - Area Manager
DEUTSCHE BANK A.G.
01.2014 - 01.2016
- Responsible for the branch P&L
- Ensuring that branch meets target on all the KPIs which include: Growth of CASA/Overdraft/Time Deposit books
- Cross selling various third party products like Life/Health/General Insurance/Mutual Funds/PMS etc
- Selling of bank products like Home loans, LAP, Working Capital Limits
- Acquiring and Onboarding of trade clients/NRIs/MNCs to generate revenues through Forex and trade
- Acquiring Savings accounts of HNIs and acquisition of corporate salary accounts
- Driving various marketing activities and events that help in acquisition of new clients and deepening of existing relationships
- Hire and manage new managers to drive business growth.
- Motivate the teams to work towards delivering and over achieving their targets
- To Focus on growth of each individual working in my team
- Ensuring that bank's Values and Beliefs are driven down to each team member
- Keeping the branch motivation level high and controlling the attrition
- Cost Management – Keeping costs under control.
- Communicate with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Enable revenue generation by pursuing partnerships, and capitalizing on market opportunities.
- Developed and implemented new strategies and policies to establish long-term business objectives
Assistant Vice President - Head Business Banking
DEUTSCHE BANK A.G.
01.2007 - 12.2013
- Managing profitability of channel P&L contributing to branch profitability
- Revenue generation through forex and trade transactions
- NII revenue generation through increase in CA book of the branch
- Owner of the branch Forex/trade revenue and CA book
- Acquisition of SME clients thereby increasing the CA book, trade transactions, Forex volumes, thus increasing revenues for the bank
- Acquisition of SME clients with lending requirements from the bank to enhance their businesses
- Servicing and retention of clients
- Set-up of business banking sales team (relationship managers and sales managers) and managing them in order to enhance their productivity
- Manage the top end clients of the bank which contribute to the substantial chunk of revenue
- Share feedback for Business Banking/trade process improvement reducing TATs and increasing customer satisfaction levels
- Keeping costs under control there by increasing the profitability of the branch.
Associate - Head Branch : Sales and Service
DEUTSCHE BANK A.G.
01.2006 - 12.2006
- Setting up the Service Platform for the Retail Bank, which was recently launched thens
- Managing teams to acquire clients for the bank
- Cross selling various bank products to ensure client stickiness.
Part of Green Field project - Launch of Deutsche Bank Retail Banking
DEUTSCHE BANK A.G.
09.2005 - 01.2006
Service Manager
CITIBANK NA
08.2002 - 09.2005
Citi Bank Phone Banking Services
CITIBANK NA
05.1997 - 07.2002
Education
Post Graduate Diploma in Business Management -
01.1995 - 1997.04
B.A (Hons) Economics -
01.1992 - 1995.04
Schooling - undefined
01.1979 - 1992.04
Skills
Broad banking experience of over two decades across multiple roles in Business and retail banking verticalsundefined
Personal Information
- Date of Birth: 13/10/74
- Marital Status: Married
Accomplishments
• For consistently more than 3 years, North Branches have won the QDB (Quality at Deutsche Bank) award every Quarter/year (Quarterly and annual contest)
• All North India branches have been rated consistently as GOOD/Excellent in all internal/external audits
• Represented Deutsche Bank AG, India to participate in Global Talent Pool Conference held in Frankfurt, Germany in November 2019
• Was awarded with a monetary recognition award for my performance in 2019
• Have won India Excellence Award for an Exceptional performance in 2020 from CEO, Deutsche Bank
• Was awarded by the Asia Pacific Head for Best Performing Branch in Operations for 2020
• Was a part of prestigious cohort of 1stInternational COO Global Talent Pool 2021 and was mentored directly by COO – Asia Pacific for a year
Timeline
Vice President - Regional Service and Operations Manager - DEUTSCHE BANK A.G.
02.2016 - Current
Assistant Vice President - Area Manager - DEUTSCHE BANK A.G.
01.2014 - 01.2016
Assistant Vice President - Head Business Banking - DEUTSCHE BANK A.G.
01.2007 - 12.2013
Associate - Head Branch : Sales and Service - DEUTSCHE BANK A.G.
01.2006 - 12.2006
Part of Green Field project - Launch of Deutsche Bank Retail Banking - DEUTSCHE BANK A.G.
09.2005 - 01.2006
Service Manager - CITIBANK NA
08.2002 - 09.2005
Citi Bank Phone Banking Services - CITIBANK NA
05.1997 - 07.2002
Centre For Management Development - Post Graduate Diploma in Business Management,
01.1995 - 1997.04
Kirori Mal College, Delhi University - B.A (Hons) Economics,
01.1992 - 1995.04
St. Thomas' School - Schooling,
01.1979 - 1992.04
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