YOKESH NATARAJAN

Managing the team in Automation Discovery phase and conducting Opportunity Assessment for Robotics Process Automation and Intelligence Enterprise Automation in order to identify the Automation potential for the Client processes.

Creating RFPs and performing POCs for new Business Opportunities.

Creating Assessment documents and presentations to Stakeholders and providing appropriate business solution and improved productivity in business processes.

Conducting process walkthrough session to gather requirements and understand the business problems to provide appropriate solutions.

• Conducted requirements gathering for Business processes for process automation and transformation.
• Preparing Process Definition Document PDD, defining and designing AS-IS and TO-BE Processes, identifying In-Scope and Out-of-Scope of Automation.
• Working on Efforts estimation and defining timelines and resources required to deliver the automation solution
• Conducting process walkthrough and business demos for requirements sign-off.
• Managing Testing, preparing Test Scripts and organizing UAT sessions
• Co-ordination of end to end automation solution deployment.

Robotics Process Automation:

• Adept in Robotic Process Automation (RPA) from requirements gathering, high-level solution designing and documentation
• Writing efficient, re-usable, optimal, and well-documented code
• Preparing the prerequisites for the Dev, QA and Pre-Prod activities for development and testing in Dev and QA Environments
• Driving end-to-end automation activities such as build automation, unit testing, software configuration management and packaging, deployment, and support functions
• Defining and designing AS-IS and TO-BE Processes, identifying In-Scope and Out-of-Scope of Automation
• As a Documentation SPOC, co-ordinating with the entire team in organizing the Project related documents to a predefined Folder Structure to ease access the documents and artifacts as and when required by the stakeholders
• Worked closely with Process SME's to translate process in to Process Definition Document (PDD) & Solution Design Document (SDD) and educated SME's to work with bots in production
• Involved in preparing demos based on the automation performed and showcase the same to potential internal/external customers
• Handled multi roles including development, testing, configuration, and stakeholder management to ensure the efficient delivery of use cases.
• Handled the two big Airlines Customers, United Airlines & Air Canada for Business Process Automation.

Financial Crime and Compliance Operations:

• Department: Financial Crime & Compliance, UK – Transaction Monitoring
• Roles: Process, Played a pivotal role of Process Lead in AML - Transaction Monitoring process for US -Correspondent Banking and UK - Retail, Commercial, Private Banking and Global Business Market Clients and to provide esteemed support to the client as per the SLA Standard and policies
• Conducted L1 and L2 level of investigation based on the alerts triggered in Transaction Monitoring System and Escalating for L3 level of investigation with supportive evidences and exhaustive investigation summary report to the Onshore Clients to file SAR appropriately
• Conducting extensive research in the Internal and External resources of information to mitigate the risk prevailing customer account activities and compliance procedures related to Sanctions, PEP and negative news on the entities through various external media such Google, World-Check, RDC, etc
• Played a role of SME in supporting the team by clarifying its process related queries and updating the team with process knowledge when process changes
• Played a role of QC to ensure the investigation process is being conducted diligently to meet the qualitative compliance requirements by the Regulatory body as well the client
• Conducting periodic training and refresher session to the team.
• Managing the big financial institution accounts, HSBC UK LTD for Financial Crime and Compliance Operations.

Indian Banking Operations:

• Inward Clearing – Image Based Processing/Verification of Cheque of IndusInd Bank Ltd using NCR-CTS Application & Finacle – Core Banking System
• Uploading of Files in Finacle for Bulk Debit Transactions in Customer Accounts
• Report Generation for Daily Transactions for the Reconciliation of entries
• Monitoring High Value Cheque Clearance against Anti-Money Laundering Policy and Reporting to Branch and Compliance Team
• Coordinating with IT-Support Teams for the Rectification of Entries in Finacle in case of technical issues and conducting UAT testing.

Indian Banking Operations:

• Clearing – Compliance Operations
• Key Responsibilities:
• Handling Customer Help Desk to resolve their Bank Account Related Queries
• Handling Account Opening Process, documentation, and Verification of KYC
• Transfer of Funds via Cheque Transfers, NEFT & RTGS
• Managing Secured Inventories and Maintaining Registers
• Creation of internet banking access to the customers with the support of IBRMS team
• Enabling the internet banking accesses to the corporate clients with reference to the mode of operations and access level of authorized signatories
• Coordinating with the IBRMS teams for the Internet banking issues
• Client account funding, account management, cheque clearing and overdraft facilities
• Timely support for the corporate clients in the fund transfers and other account related queries
• Managing Inward & Outward Clearing of Cheque and Coordinating with Other Banks in successful clearing of cheques
• Liaising with RBI & NPCI for Banks Clearing Related Arrangements
• Representing Axis Bank in Exchange of Physical Cheques in Paper to Follow Session being conducted by NPCI
• Uploading of Files in Finacle, Report Generation for Daily Transactions and Coordinating with IT-Support Teams for the Rectification of Entries in Finacle in case of technical issues and fixing the errors.

ITES Support services - US Region:

• Creating Contracts in SAP Application Software under SD Module for the products purchased by the customer and making amendments in the customer contracts based on their requests in the level of support purchased for the products
• Undertaking end-to-end Order management issues from booking to registering the contracts on a global delivery model
• Deal with all product maintenance and services (Service Contract Management) for end customer and internal users.