Yolanda Jackson
Lafayette
Summary
Achieved operational improvements by optimizing administrative support functions. Enhanced team collaboration, resulting in increased productivity and successful project outcomes. Recognized for proactive problem-solving and adaptability in dynamic environments.
Overview
12
12
years of professional experience
Work History
EAP Assistant
Area IV Agency on Aging and Community Action Programs
Lafayette, IN
10.2023 - Current
- Assist Coordinator with recruitment, training, and technical assistance of staff providing direct services to clients
- Work in cooperation with other staff to implement the Assigned Programs according to State and Federal Guidelines
- Maintain client files and paperwork, as required
- Network and develop contacts with other community agencies and businesses throughout all Area IV Agency EAP Counties
- Assist the Coordinator in monitoring the quality of work of the Energy Assistance Intake Specialist
Caregiver
Comfort Keepers
Lafayette, IN
09.2022 - 09.2025
- Assist clients with bathing, light housekeeping, meal prep, mobility, medication reminders
CNA - Certified Nursing Assistant
Indianapolis Rehabilitation Hospital
Carmel, IN
07.2023 - 07.2024
- Take patient vitals
- Serve meals, make beds
- Answer call lights
- Assist with some medical procedures
Lyft Driver
LYFT DRIVER SERVICES
Lafayette, IN
03.2021 - 03.2024
- Assist passengers with transportation.
Nurse Aide
St. Elizabeth Healthcare
Delphi, IN
12.2022 - 07.2023
- Assist residents with ADL's such as bathing, toileting, eating, and mobility.
Assistant Store Manager
Village Pantry/GPM Investments, LLC
Lafayette, IN
12.2020 - 12.2021
- Hiring and training sales associates.
- Monitoring inventory and ordering merchandise based on demand.
- Stock and Merchandise Sales Floor
- Process and Receive Shipmen
- Perform Store Opening and Closing Task
- Provide Customer Service
- Facilitate Transactions
Retail Banker II
Woodforest National Bank
Lafayette, IN
03.2020 - 12.2020
- Assist customers with banking needs.
- Open new accounts
- Account Recovery
Enrollment Specialist/PSR
Riggs Community Health Center
Lafayette, IN
02.2018 - 03.2020
- Assist with check-in and check-out with patients.
- Collect co-pays and complete insurance verification.
- Provide excellent customer service.
- Provides excellent customer service to patients, vendors and employees.
- Researches and verifies patient eligibility for different programs and insurance coverage
- Registers and interviews patients to obtain accurate and complete demographic and financial information.
- Informs patients about the availability of governmental funded and discount programs.
- Properly completes enrollment applications through electronic and manual systems.
- Provides case management services for individuals and families on public and private health insurance programs
Onsite Lead
Quality Labor Management
Lafayette, IN
04.2017 - 01.2018
- Conduct new hire orientations
- Manage and coordinate temporary employees
- Assist with staffing needs
- Maintain uniforms and supplies for temporary workers
Front Desk Manager
Quality Inn Suites
Lafayette, IN
10.2016 - 10.2017
- Process and handle group rooming lists, reservations and employee reservation requests by inputting data into the reservations system.
- Train and supervise reservation agents for the efficient operation of the department.
- Monitor performance and give feedback according to established standards.
- Assists with the check-in and check-out of guests and any related guest service activity.
- Conduct interviews and assist General Manager with hiring eligible candidates for employment.
Patient Access Representative
St. Elizabeth Regional Health
Lafayette, IN
08.2014 - 03.2016
- Complete registration and pre-registration for patients.
- Assist with check-in and check-out with patients.
- Collect co-pays and complete insurance verification.
- Provide excellent customer service.
Education
Medical Office Administration -
Harrison College
Lafayette, INSkills
- Adapted quickly to new concepts and technologies to enhance team performance
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Utilized comprehensive computer skills to support project execution and team collaboration
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Led cross-functional teams to achieve project milestones while maintaining budgetary guidelines Fostered a collaborative environment to drive innovation and efficiency Oversaw team dynamics to ensure alignment with project goals
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Championed effective communication strategies to enhance team collaboration and project outcomes Led initiatives to improve written documentation standards across departments Fostered an environment of open dialogue to address stakeholder concerns promptly
- Applied analytical skills to identify root causes and develop effective solutions
- Implemented effective workload management strategies to ensure timely project completion
- Oversaw comprehensive file and record management systems to enhance operational efficiency Implemented best practices for documentation and data organization Trained staff on effective record-keeping techniques
- Delivered essential support services to ensure seamless functionality across departments
- Developed strategic partnerships to support organizational objectives and foster teamwork
Additional Information
- 10 plus years of providing excellent customer service
- 3 plus years in a leadership role
- Excellent work ethic
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
EAP Assistant
Area IV Agency on Aging and Community Action Programs
10.2023 - Current
CNA - Certified Nursing Assistant
Indianapolis Rehabilitation Hospital
07.2023 - 07.2024
Nurse Aide
St. Elizabeth Healthcare
12.2022 - 07.2023
Caregiver
Comfort Keepers
09.2022 - 09.2025
Lyft Driver
LYFT DRIVER SERVICES
03.2021 - 03.2024
Assistant Store Manager
Village Pantry/GPM Investments, LLC
12.2020 - 12.2021
Retail Banker II
Woodforest National Bank
03.2020 - 12.2020
Enrollment Specialist/PSR
Riggs Community Health Center
02.2018 - 03.2020
Onsite Lead
Quality Labor Management
04.2017 - 01.2018
Front Desk Manager
Quality Inn Suites
10.2016 - 10.2017
Patient Access Representative
St. Elizabeth Regional Health
08.2014 - 03.2016
Medical Office Administration -
Harrison College