YOLANDA MARKOS

• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Led teams of associates to achieve individual and collective sales goals, promoting a positive and motivated work environment.

• Demonstrated strong problem-solving skills to address customer concerns and resolve operational challenges promptly.
• Oversaw all aspects of store operations, including staff payroll, sales, customer service, staff management, inventory control, and visual merchandising to consistently meet sales targets and maintain high customer satisfaction levels.
• Successfully implemented company-wide initiatives, including promotional strategies and new product launches, to maximize sales opportunities.
• 25 years experience at Party City.
• Driven sales, managed teams, and delivered outstanding customer service in a fast-paced environment.
• Successfully led operations in different locations and during restructuring.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.