Yolanda Morgan
Paoli,Indiana
Summary
Dynamic Office Manager with extensive experience in administrative management and a proven ability to prioritize projects while multitasking effectively to achieve organizational goals. Recognized as a methodical and detail-oriented team player, complemented by strong leadership skills that foster collaboration and drive team success. Multi-State Certified LPN with expertise in long-term and clinical environments, offering sound judgment and a decisive approach to delivering critical treatment interventions and ongoing patient support. Committed to exceeding care standards while maintaining current immunizations and fulfilling all professional development requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
IU Health Bedford Hospital
11.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 33 employees.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
LPN
Shiftkey
07.2022 - Current
- Traveling from long-term care facility to facility providing patient care
- Assisted with admissions, appointments, transfers, and discharges.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments, and assisted with procedures.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
LPN
IU Health Acute Care Clinic, Bedford, Indiana
11.2021 - Current
- Patient Intake
- Initial assessments including vitals, weights
- Lab tests including but not limited to U/A, Covid, Flu, Croup, Strep, and some bloodwork.
- Ordered diagnostic tests, and administered medications per MD orders
- Splint administration, crutch education, glucose monitoring education
- In charge of keeping all lab books up to date and staff education on lab test
LPN, Director of Assisted Living, Assistant Director of Health Services or ADON
Trilogy Healthcare, Bedford, In and Corydon, In
08.2015 - 11.2022
- Met coverage demands by establishing work schedules and assigning specific jobs
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Directed, supervised, and evaluated work activities.
- Strived to maintain compliance
- New hire interviews and orientation
- Communicated with families
- Patient care
- Day-to-day management of issues among staff or patient complaints
- Comforted and counseled patients and families throughout care process.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master of Science - Healthcare Adminstration
Southern New Hampshire University
Hooksett, NH01-2026
Bachelor of Science - Healthcare Adminstration
Southern New Hampshire University
Hooksett, NH03-2023
Skills
- Patient intake documentation
- Billing
- Policy and procedure modification
- Payroll and budgeting
- Issue handling
- Expense reporting
- Staff training and development
- Complaint handling
- Exceptional communication
- Effective planning
- Employee supervision
- Effective multitasking
- Strong leadership
- Team management
Accomplishments
- Presidents List Fall, Spring 2022, 2023, 2024 for Academic Achievement
- Honor Roll
Certification
- American Lung Associaton TB Competency
- American Red Cross Adult and Pediatric First Aid/CPR/AED
- Dementia Friendly
- Wound Learning Academy Certification- Advanced skills in wound, skin, and ostomy management
- LPN # 27053781-A Multi-State Exp October 2024
Timeline
Office Manager
IU Health Bedford Hospital
11.2023 - Current
LPN
Shiftkey
07.2022 - Current
LPN
IU Health Acute Care Clinic, Bedford, Indiana
11.2021 - Current
LPN, Director of Assisted Living, Assistant Director of Health Services or ADON
Trilogy Healthcare, Bedford, In and Corydon, In
08.2015 - 11.2022
Master of Science - Healthcare Adminstration
Southern New Hampshire University
Bachelor of Science - Healthcare Adminstration
Southern New Hampshire University