Yoshita Dutt
Summary
Dynamic professional with extensive experience at Dell International Services in technical support and project management. Skilled in team training and enhancing customer satisfaction through strategic relationship management. Expertise in data analysis to drive performance improvements and promote collaboration across diverse teams.
Overview
5
5
years of professional experience
Work History
Specialist Client Technical Support
Dell International Services
Gurugram
05.2022 - Current
- Assisted in developing training materials for new team members.
- Coordinated project timelines and resource allocation for team initiatives.
- Managed customer inquiries and provided support across various channels.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Maintained positive working relationship with fellow staff and management.
Customer Service Associate
Amazon Development
Noida
07.2020 - 05.2022
- Assisted customers with inquiries and resolved issues through various communication channels.
- Handled customer complaints by employing effective problem-solving techniques.
- Trained new associates on company policies and customer service best practices.
Education
MBA -
Narsee Monjee Institute of Management Studies
Mumbai03-2025
B Voc Banking And Finance -
Ramanujan College Delhi University
Delhi03-2021
Skills
- Technical support
- Customer service
- Project management
- Data analysis
- Team collaboration
- Employee training
- Relationship management
Affiliations
- Like to design clothes and pairing different outfits
- Like to play pool
- lifestyle influencer
Accomplishments
- Cleared NSQF level 4 Business Correspondent
- Cleared NSQF level 4 Mutual Fund Agent
- Cleared NSQF level 5 Equity Dealer
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
Timeline
Specialist Client Technical Support
Dell International Services
05.2022 - Current
Customer Service Associate
Amazon Development
07.2020 - 05.2022
MBA -
Narsee Monjee Institute of Management Studies
B Voc Banking And Finance -
Ramanujan College Delhi University
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