Younis Said Khamis Al Athali
Muscat
Summary
Dynamic leader with proven expertise in operations management and customer satisfaction, honed at Americana Restaurants KFC. Excelled in team building and inventory management, driving efficiency and fostering a positive work environment. Demonstrated adaptability and accountability, significantly enhancing service quality and operational standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asst.Manager
Americana Restaurants KFC
Muscat
04.2017 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours, without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or dissatisfied customers.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Implemented staff training programs, enhancing product knowledge, and improving customer service skills.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Restaurant Supervisor
Americana Restaurants KFC
Muscat
03.2010 - 03.2017
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints promptly and professionally.
- Adhered to all food safety regulations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Explained goals and expectations required of trainees.
- Assigned duties and shifts to restaurant staff according to workload requirements.
Education
High School Diploma -
General Education Diploma
Muscat04-2006
Skills
- Adaptability
- Active Listening
- Accountability
- Taking Responsibility
- Cash Flow Management
- Negotiation
- Attentiveness
- Motivation
- Sales monitoring
- Cost control
- Team building
- Operations management
- Cost reduction
- Customer service and satisfaction
- Inventory management
Certification
- Leading A Restaurant(1&2)
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Asst.Manager
Americana Restaurants KFC
04.2017 - 12.2024
Restaurant Supervisor
Americana Restaurants KFC
03.2010 - 03.2017
- Leading A Restaurant(1&2)
High School Diploma -
General Education Diploma
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