Younus Ali Khan
Chandigarh
Summary
Results-oriented individual with a proven track record of success in educational institute management and customer service. Over two years of experience in dynamic and challenging environments. Adept at leading and inspiring teams, optimizing operational efficiency, and exceeding customer expectations. Key strengths include leadership, team management, and fostering a positive and collaborative learning environment. Strong focus on operational excellence, streamlining daily operations, implementing effective processes, and optimizing resource allocation. Consistently deliver exceptional customer service by actively listening to concerns, providing timely solutions, and building strong relationships. Proactive in strategic thinking and analysis, identifying opportunities for growth and implementing effective strategies. Excellent communication and interpersonal skills, effectively communicating with diverse audiences. Eager to contribute skills and experience to a challenging and rewarding role where I can make a significant impact.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2023 - 10.2024
- International Client Support: Provided comprehensive customer support to clients from diverse cultural backgrounds via chat, resolving inquiries, troubleshooting technical issues, and addressing concerns effectively
- Sales Optimization: Utilized effective sales techniques and product knowledge to identify customer needs and offer tailored solutions
- Successfully up-sold and cross-sold products and services, contributing to increased revenue generation
- Customer Retention: Implemented proactive customer retention strategies, including personalized follow-up and relationship building
- Achieved consistently high customer satisfaction ratings and contributed to improved customer loyalty
- Process Improvement: Identified opportunities to streamline customer service processes and enhance operational efficiency
- Provided feedback and suggestions to improve service delivery and customer experience
- Performance Excellence: Consistently exceeded performance targets for customer satisfaction, issue resolution, and sales conversion
- Received positive feedback from clients and supervisors for outstanding performance
Institute Manager
Arya IAS Academy
09.2020 - 09.2022
- Operational Management: Oversaw the day-to-day operations of the institute, ensuring the smooth and efficient functioning of all academic and administrative activities
- This included managing student enrollment, scheduling classes, coordinating with faculty, and maintaining facilities
- Student Development: Implemented initiatives to enhance the student learning experience, including organizing workshops, guest lectures, and extracurricular activities
- Provided guidance and counseling to students, helping them overcome challenges and achieve their academic goals
- Staff Leadership: Led and motivated a team of teachers and administrative staff, fostering a positive and collaborative work environment
- Conducted performance evaluations, provided constructive feedback, and identified opportunities for professional development
- Curriculum Enhancement: Collaborated with faculty to review and improve curriculum materials, ensuring alignment with industry standards and student needs
- Sourced and implemented high-quality study materials to enhance student learning outcomes
- Business Development: Conducted market research and analyzed competitor activities to identify new opportunities for growth and client acquisition
- Developed and implemented marketing strategies to increase student enrollment and brand awareness
- Customer Relationship Management: Acted as the primary point of contact for students, parents, and external stakeholders
- Resolved inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction and retention
Education
1-Year Computer Course -
Computer Solutions Academy
01.2014
Bachelor of Arts - English
SGGS Khalsa College
01.2013
12th - undefined
Govt. Model Senior Secondary School, Sector23
01.2008
Matriculation - undefined
Govt. Model Senior Secondary School, Sector23
01.2005
Skills
- Management: Institute Management, Team Leadership, Staff Motivation, Performance Management, Operational Efficiency, Process Improvement, Resource Allocation
- Customer Service: Client Relationship Management, Customer Retention, Issue Resolution, Communication, Interpersonal Skills, Cross-Cultural Communication
- Sales: Sales Optimization, Customer Acquisition, Business Development, Up-selling, Cross-selling, Product Knowledge
- Other: Department Coordination, Interdepartmental Coordination, Competition Analysis, Market Research, Curriculum Development, Marketing Strategy
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Teleperformance
09.2023 - 10.2024
Institute Manager
Arya IAS Academy
09.2020 - 09.2022
Bachelor of Arts - English
SGGS Khalsa College
12th - undefined
Govt. Model Senior Secondary School, Sector23
Matriculation - undefined
Govt. Model Senior Secondary School, Sector23
1-Year Computer Course -
Computer Solutions Academy
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