Youssef Hossam
Graduated From Law
Ras Al Khaimah
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service
Expedia For TD
Cairo
07.2022 - 03.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Met customer service objectives by providing superior customer service to Language-speaking customers.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Tracking Agent
Ups
Cairo
09.2021 - 05.2022
- Sorted and delivered materials to different work areas and staff.
- Assisted in the development of proprietary tracking software, contributing to its overall effectiveness and reliability.
- Processed required paperwork to expedite handling of shipped and received goods.
- Played an integral role in the successful execution of numerous high-profile assignments, earning recognition from both clients and colleagues alike for attention to detail and thoroughness.
Education
Law Degree - Law
Ain Shams University
Cairo 09.2019 - 06.2023
Skills
Complaint Handling
undefinedTimeline
Customer Service
Expedia For TD
07.2022 - 03.2023
Tracking Agent
Ups
09.2021 - 05.2022
Law Degree - Law
Ain Shams University
09.2019 - 06.2023
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