YOUSUF JAMEEL

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Worked effectively under tight deadlines in a fast-paced environment.
• Project planning & execution, define project scope, timelines, and deliverables.
• Assign tasks to developers, testers, and other stakeholders.
• Applied Agile methodology and managed the project lifecycle using the Scrum framework. Conducted sprint planning, backlog grooming daily stand-ups, sprint reviews and retrospective meetings to ensure iterative progress and alignment with project goals.
• Utilized JIRA Tool for task tracking, sprint management, and reporting.
• Work with QA teams to ensure thorough testing before release.
• Timely delivery & risk management, Identify potential risks and implement mitigation strategies.
• Client & stakeholder communication, provide regular updates, gather feedback, and ensure alignment with client expectations.
• Manage the complete process from requirements gathering to deployment.
• Product Development and Enhancement
• Led product enhancement initiatives for iSYNCH ERP, iarchCRM, PulseCRM and itransproCRM, ensuring alignment with evolving market needs.
• Successful launched Mirai CRM for small-scale industries.
• Provided UI/UX guidance and strategic input to improve existing software solutions and user experience

• Managed two key assigned accounts in a customer-facing role, ensuring strong client relationships and effective service delivery.
• Primary point of contact between the client and the project management/technical team, overseeing new requirements, enhancements, and issue resolution for existing software solutions.
• Managed approximately 30 incoming calls / emails per day from customers.
• Managed projects, ensuring timely and quality service/product delivery.
• Gathered client requirements and provided technical support.
• Led code reviews, testing, demos, and training for smooth project delivery.
• Identified upsell/cross-sell opportunities to drive business growth.
• Aligned with sales & marketing teams, tracking progress and providing insights.
• Negotiated contract renewals/expansions and resolved client concerns.

• Business co-owner with strong leadership abilities and a track record of entrepreneurial success
• Managed daily operations, implemented growth strategies and achieved strong financial results
• Identified new business opportunities, built partnerships and expanded the business by adding 9 new sub-dealers across Vidarbha to boost sales
• Sold 2800+ vehicles within span of 3 years
• Streamlined Sales, Marketing, Finance, Insurance, Service and Warranty operations for increased efficiency by implementing better processes and optimizing workflows.

Service Delivery Manager

• Delivered Service Assurance solutions for customer onboarding and Offboarding in IMI shared environment
• Responsible for providing end-to-end delivery i.e requirements & gap analysis, architecture design, vendor coordination, technical specifications, implementation, testing, and change management.
• Utilized ServiceNow workflows for customer onboarding / offboarding on the shared platform, created Project Change Requests (PCRs) to initiate automated workflows and task assignments, and followed ServiceNow change management processes to ensure efficient onboarding, seamless tracking, and timely task closure
• Managed the customer onboarding workflow by coordinating with various teams, including IT for connectivity and port opening, Wintel / Linux teams for server readiness, and monitoring teams for tools like Nagios, SolarWinds, ITM, and Netcool for seamless integration.
• Ensured compliance before transitioning to production and provided demos to customers on tools, alerts, and ticket flow.
• Assisted in project coordination, resource management, team communication, and task tracking using Jira.

Tools Operation Manager

• Managed 210+ clients as a Tools Operation Manager and served as a single point of contact for all escalations.
• Overseeing daily support operations for Netcool and ITM.
• Core responsibilities of my team includes monitoring server and tool health, managing alerts, ticketing, and facilitating server onboarding/offboarding.
• Conducted customer meetings, managed escalations, and provided executive-level visibility into operational performance, incidents, and projects.
• Played a pivotal role in coordinating root cause analysis with problem management teams to meet service level agreements.
• This multifaceted role demanded not only technical expertise but also strong project management skills, including resource allocation, task prioritization, and stakeholder communication.

Subject Matter Expert

• Handled team of 28 members.
• Conduct 3 days training for ITM and Netcool folks and received star performer award.
• Managed BAU support activities of Netcool and ITM which Includes Infra servers / Tools health check, Alert failure issues, Auto ticketing issues, On-boarding / Off-boarding of servers, Agents Online / Offline status, daily DMH calls, KPI testing, Tools patching / upgrades, and UATs.
• Handled customer meetings and gathering the requirements.
• Managed customer escalations and be SPOC for all initial reports and updates back to the customer.
• RCA Focal. Coordinating with problem management team to get the Quality RCA from respective team with in SLA.

Project – Infrastructure Management Portal

• The Infrastructure Management System is a web-based application designed to bring all Technology Teams (Planning, Infra, Project, Operations) on a single platform and also to build a centralized database for Network Elements and Locations.
• Managed requirements gathering and planning with detailed documentation, directed system design and development, and supervised testing, QA, deployment, and end-user training to ensure successful project delivery.
• Applied Agile methodology and managed the project lifecycle using the Scrum framework. Conducted sprint planning, backlog grooming daily stand-ups, sprint reviews and retrospective meetings to ensure iterative progress and alignment with project goals.
• Utilized JIRA Tool for task tracking, sprint management, and reporting to ensure transparency, prioritize tasks, and monitor progress effectively.
• Technologies Used:
• Frontend: HTML CSS
  Backend: PHP CI
  Database: MySQL
  Modules included Dashboard, Network elements as Inventory, Search module, Bulk Upload data from Excel, User Management, Location & Engineer mapping module, Reports and Analytics
• Worked with cross-functional teams to resolved issues, ensuring timely delivery and high-quality results.

Senior Technical Associate

Project: Umbrella Fault Management (UFM)

• Leading Team of 12 members, providing design, implementation and technical support on Netcool.
• Requirement gathering from Client.
• Lead, understanding the scope & functional specifications, and come up with solution to fulfill the requirements, prepare HLD, LLD and Effort Estimations.
• Assisting the team in delivering the use cases related to fault, alarm enrichment, trouble ticketing integration, alarm correlation, view management, probe integration, monitoring platforms, and email/SMS solutions.

• Installed and configured IBM Tivoli Netcool components, including Omnibus, Probes, Gateways, Impact, WebGUI and ITM.
• Analyzed network elements and writing of probe rules files.
• Customized Omnibus database by writing triggers and procedures for specific alarm handling.
• Implemented Ericsson-specific frameworks like Enrichment, Filtration (Discard, XinY, Toggle, Delay Filters), and alert correlation using Omnibus/probe rules and Impact Policy Language (IPL).
• Integrated Netcool with Remedy for trouble ticket functionality using Webservice and Perl scripts.
• Created Filters, Views, Users, Groups and Roles in WebGUI.
• Documentation of various specification (Low Level Design, User Guide, Installation Instruction, System Administration Guide, Acceptance Test Plan)
• Conduct knowledge sharing and training sessions.
• Conducted UAT (User Acceptance Test) and prepare Test Report

Project: Neotel

• Installed and configured IBM Tivoli Netcool components, including Omnibus, Probes, Gateways, Impact, and WebGUI
• Analyzed network elements and writing of probe rules files
• Customized Omnibus database by writing triggers and procedures for specific alarm handling
• Implemented Enrichment, Email and SMS Notifications, Correlation of alerts functionalities using Impact policy Language
• Integration with Remedy using Remedy Gateway for Trouble ticket functionality
• Integration with Cramer for enrichment, Correlation and Root Cause Analysis, Service Impact Analysis.
• Managed WebGUI by creating filters, views, users, and roles.
• Documented functional and technical specifications and conducted training sessions.
• Conducted UAT (User Acceptance Test) and prepare Test Report

Project: Transmission Portal

• Design and developed web based Transmission Portal for Tata Tele Services Ltd (TTSL), to centralize and manage Transmission Circuit data from various locations.
• Independently developed the entire Web Portal.
  Designed the database structure.
  Created web pages and built application logic using MVC architecture.
  Conducted testing to ensure functionality and performance.
  Technologies Used:
• Java/J2EE
  Oracle 9i
  JavaScript

Project: CNMS (Centralized Network Management System)

• Managed and administered the Fault Management System (FMS), a subsystem of CNMS.
• Provided technical support to users and the support team, addressing issues and implementing requirements.
• Gathered client requirements, conducted UATs, and coordinated with developers for customizations and solutions.
• Performed code reviews, testing, and documentation for seamless system handovers.
• Awarded for conducting 3 days OSI NetExpert training sessions for client IP and Tx team at TATA Communication Pune office.
• Acted as the single point of contact for user-side FMS issues.