Yousufuddin Mohammed
Risk Manager, Operations
Hyderabad
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Manager II, Risk
Amazon Development Centre
Hyderabad
12.2010 - Current
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control [Type] risks.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
Manager, Investigations
Amazon Development Centre
Hyderabad, Telangana
2016 - 2020
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Established and maintained performance, quality and service standards for professional customer care.
INVESTIGATIONS LEAD
Amazon Development Centre
Hyderabad, Telangana
02.2015 - 05.2016
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
SENIOR WORKFLOW ANALYST
Amazon Development Centre
Hyderabad, Telangana
08.2014 - 02.2015
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
Risk Investigator
Amazon Development Centre
Hyderabad, Telangana
10.2011 - 10.2013
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Customer Service Associate
Amazon Development Centre
Hyderabad, Telangana
12.2010 - 10.2011
- Attended to customer complaints and processed product return or replacement requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
MBA - Finance And Marketing
Amjad Ali Khan College of Business Administration
Hyderabad 04.2008 - 07.2010
Skills
Risk mitigation
undefinedTimeline
Manager, Investigations
Amazon Development Centre
2016 - 2020
INVESTIGATIONS LEAD
Amazon Development Centre
02.2015 - 05.2016
SENIOR WORKFLOW ANALYST
Amazon Development Centre
08.2014 - 02.2015
Risk Investigator
Amazon Development Centre
10.2011 - 10.2013
Manager II, Risk
Amazon Development Centre
12.2010 - Current
Customer Service Associate
Amazon Development Centre
12.2010 - 10.2011
MBA - Finance And Marketing
Amjad Ali Khan College of Business Administration
04.2008 - 07.2010
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