YOWAN W

► This work is the most important one in the entire process.

► The role is to record all the payments we receive from the client who got a loan from the organization and charge all the fees that the client is yet to pay and send to the borrower for the payoff process.

► The primary responsibility of the Payoff Specialist is to process and respond to inquiries and customer service requests related to the payoff process.

► The Payoff Specialist reviews calculations, generates payoff quotes, performs research, and communicates with internal and external customers.

► A payoff statement or a mortgage payoff letter will typically show the balance you must pay to close your loan and I am the one who is providing this statement.

► Assess each borrower’s financial statements and credit data to determine their creditworthiness.

► Prepare paperwork for clients actively applying for a mortgage loan and help them pull together all the necessary documents and credit information to submit a complete and viable loan application to lenders.

► Review mortgage disclosures to make sure all federal and state lending regulations are followed.

► Work with real estate agents to make sure they understand what is required for clients to successfully apply for a mortgage loan.

► Maintain current and accurate records for each client throughout the lending process and ensure sensitive information is handled with the utmost care.

► Present progress reports and updated financial data to the mortgage team to ensure a successful close.