Summary
Overview
Work History
Education
Skills
Languages
Training
Personal Information
Timeline
Generic
Yudhbir Singh Sihmar

Yudhbir Singh Sihmar

Delhi

Summary

A results-driven professional with expertise in managing complex projects, leading cross-functional teams, and optimizing service delivery. Experienced in digital transformation and platform integration. Seeking senior leadership opportunities to contribute strategic vision, execution excellence, and foster team growth and development.

Overview

20
20
years of professional experience

Work History

Project Manager & Service Delivery Lead – Digital Transformation

Espire Infolabs Pvt Ltd.
Gurgaon
10.2022 - Current
  • Led end-to-end delivery of digital transformation initiatives, integrating platforms such as Sitecore, SDLTridion, Salesforce, WordPress, Contentful, ContentStack and Umbraco to enhance web experience, personalization, and operational efficiency.
  • Managed cross-functional teams (Developers, UX/UI designers, business analysts, vendors) to ensure on-time, on-budget delivery aligned with digital strategies.
  • Served as primary client liaison, facilitating clear, ongoing communication to manage expectations, gather feedback, and ensure customer satisfaction.
  • Developed and executed project plans, sprint schedules, and resource allocations using Agile and Scrum methodologies to deliver high-quality digital products.
  • Oversaw integration of targeted email marketing campaigns, CRM (Salesforce) workflows, and marketing automation to boost engagement, conversion, and retention.
  • Directed customization and rollout of Umbraco CMS, enabling scalable, user-friendly content management solutions for business stakeholders.
  • Managed billing operations including time tracking, invoicing, and revenue monitoring, ensuring alignment with contract terms and accurate financial reporting.
  • Handled project financials, including forecasting, revenue recognition, and profitability tracking to support business planning and performance monitoring.
  • Improved service delivery by streamlining ticket management workflows, introducing automation/self-service, and reducing average response and resolution times.
  • Identified and mitigated project risks to ensure business continuity during implementation and post-go-live phases.
  • Facilitated stakeholder workshops and training sessions to support adoption of new platforms and maximize end-user engagement.
  • Responded to RFPs by developing compelling proposals, solution architectures, cost estimates, and delivery timelines to win new business.
  • Created proof of concepts (PoCs) and product demos to illustrate value propositions and technical capabilities to prospective clients.
  • Regularly reported project progress, KPIs, and service metrics to senior leadership, highlighting key wins, challenges, and improvement areas.

Project Manager

Pink City Jewel House Pvt Ltd.
Jaipur
03.2021 - 10.2022
  • Plan and Implementation of Agile Methodology in Project as well in the organization.
  • Plan, organize and integrate cross-functional information technology projects that are significant in scope and impact. Also, coordinate the work of other IT professionals and administrative staff to produce a new piece or system of software.
  • Migration of site management to WooCommerce platform. Here we need to take to fulfill all the requirements of the client to manage the website with interactive features.
  • Maintain the stock entry & all the product detail need to integrate on the Website with proper detail.
  • Working planning for the Development Team, maximizing the value of the product resulting from the work of the Development Team. Managing the Product Backlog, clearly expressing items, ordering the items to achieve set goals.
  • Responsibility for maintaining the integrity and performance of company databases. Must guarantee that data is stored securely and optimally. Informing end users of changes in databases and train them to utilize systems. Ensuring the security of company data.
  • Implementation of ERPNxT helps our company to record all business transactions in a single system. With ERPNext, we can make informed, fact-based, and timely decisions to remain ahead in the competition. It serves as the backbone of your growing business by adding strength, transparency, and control. Provide technology strategy planning & Integrate information technologies into the company for optimal effectiveness.
  • Understand current and future business goals and ongoing IT issues to ensure business success.
  • Develop a renewal and upgrade schedule for company software programs and ensure that employees are following computer use policies, information security, and privacy.
  • Tracking and reviewing project performance by conducting periodic reviews, checking point meetings for all the areas, and ensuring adherence to the delivery schedule & other desired objectives.
  • Excellence in managing staffing requirements including performance management, career development, motivation, team building, talent assessment.
  • Participate in recruitment, orientation and ongoing training of new IT staff, Supervise and direct IT personnel.

Project Lead

Cyient Ltd.
Noida
08.2006 - 03.2021
  • Heading the team of 45-50 associates in prioritizing signed off project based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources & deadlines.
  • Analyzing and improving business processes efficiency & procedures to enhance speed, quality, efficiency and output.
  • Keeping track of the project progress & QMS effectiveness; driving improvement initiatives basis the requirements.
  • Connecting with Client & Project Team for explaining the implications of changes to project scope and/or objectives.
  • Showcasing excellence in monitoring end-to-end project quality functions.
  • Preparing and controlling the Project Quality System management documentation prior to project commencement.
  • Managing process improvement, delivering productivity gain, TAT improvement, improving client satisfaction; providing effective & timely feedback to the team members about their quality performance.
  • Executing projects to eliminate unnecessary procedures (NVA) in the process to enable efficient functioning and managing a team of IT professionals that define, develop, and maintain information systems within the organization.
  • Supervising teams in driving evaluation, deployment, and management of IT systems across the organization to improve operational efficiency, optimize service delivery, and lower costs.
  • Working in close coordination with the QC Manager to handle the QA/QC functions.
  • Customers Representatives to coordinate all quality related correspondence.
  • Participating in client quality management meetings in order to resolve the issues.
  • Conducting Internal/External audits as a management representative.
  • Exhibiting skills in monitoring the statistical method reporting.
  • Working extensively on various tools like 5WHY, 8D and Fishbone for analysing the root cause and resolve customer complaints and escalations.
  • Identifying risk & mitigating plans and coordinating with internal & client stakeholders during transition execution.
  • Performing demand analysis, resource planning, skill & capability enhancements and mentoring team members for performance improvement & career development.
  • Contributing to the business & technology vision, directing strategies & monitoring execution of major technology initiatives.
  • Collaborating with the Executive Leadership Team so they understand, value & embrace how technology can enhance operational processes and driving technology‐enabled innovation to deliver business value & competitive advantage.

QA Complier

Innodata Isogen Pvt. Ltd.
Noida
11.2005 - 05.2006
  • Monitored Product Quality Assurance activities in compliance to quality standards with key focus on quality enhancement.
  • Assured quality by inspection control in various stages, process control as per standards and ensured the products are as per defined client requirements.

Education

M.Sc. - Geography

Kurukshetra University
01.2005

BA - Geography

HP University
01.2002

Diploma - GIS & Remote Sensing

CDAC
01.2006

Skills

  • Project Execution & Management
  • Global Stakeholder Management
  • Agile/Scrum Methodology
  • Service Delivery Management
  • Digital Transformation
  • KPI & SLA Management
  • People Management
  • Quality Management
  • Team Building & Leadership
  • Communicator
  • Thinker
  • Team Player
  • Innovator
  • Collaborator
  • Intuitive
  • Sitecore
  • Umbraco
  • Saleforce-SFMC
  • SDL Tridion
  • Contentful
  • ContentStack
  • Word Press
  • ERP
  • Net
  • My SQL
  • GIS
  • Remote Sensing
  • JIRA
  • Confluence

Languages

English
Hindi
Punjabi
Dogri

Training

  • 12/2025, Project Management Professional (PMP), PMI
  • 12/2025, Certified ScrumMaster (CSM), Scrum Alliance, Inc, Denver, CO, US
  • 12/2006, Diploma in GIS & Remote Sensing, CDAC, Noida, UP, India

Personal Information

Date of Birth: 10/04/81

Timeline

Project Manager & Service Delivery Lead – Digital Transformation

Espire Infolabs Pvt Ltd.
10.2022 - Current

Project Manager

Pink City Jewel House Pvt Ltd.
03.2021 - 10.2022

Project Lead

Cyient Ltd.
08.2006 - 03.2021

QA Complier

Innodata Isogen Pvt. Ltd.
11.2005 - 05.2006

M.Sc. - Geography

Kurukshetra University

BA - Geography

HP University

Diploma - GIS & Remote Sensing

CDAC

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Yudhbir Singh Sihmar