MS Office,
Yudhister Jhala
Operations Manager, Hotels
Jaipur,Rajasthan
Summary
Seasoned Operations Manager and talented leader with total of 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Room Division Manager
WELCOM HERITAGE BY ITC, CHEETAHGARH RESORT AND SPA
03.2023 - Current
- Reviewed housekeeping supply charts and inventories.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Inspected rooms for damages and sufficient housekeeping practices.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Upheld high standards for customer service and led by example.
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Fostered a positive work environment through employee engagement initiatives, resulting in high retention rates.
- Oversaw day-to-day operations of 20-room hotel with staff of 15 employees
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
Operations Manager, Lake Pichola Hotel
Lake Pichola Hotel
10.2020 - 10.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives which are aimed to train the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Operations Manager, Shiv Niwas Palace Hotel
HRH Group Of Hotels
01.2018 - 04.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Sales Manager
The Royal Retreat
11.2016 - 12.2017
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
Assistant Sales Manager
Le Meridian Jaipur
01.2016 - 10.2016
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Senior Team Leader, Front Office
Rambagh Palace- A Taj Luxury Hotel
01.2013 - 11.2015
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Managed inventories and stock and kept detailed records of inventory use and sales.
Team Member
The Lalit Hotel
02.2012 - 12.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Looked after the entire Concierge Department.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Front Office Executive
Taj Jai Mahal Palace Jaipur
07.2010 - 12.2011
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Education
Bachelor Of Hotel Management - Front Office Operations
Jaipur National University
Jaipur, India 04.2001 -
High School Diploma -
DAV School
Jaipur 01.2004 - 04.2005
High School Diploma -
The Daly College
Indore 01.1998 - 01.2003
Skills
Knowledge of Microsoft Office PMS systems
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
Process Improvement
Organizational Management
MS Office
Team Leadership
Operations Monitoring
Operational Efficiency
Decision-Making
Business Development
Performance reporting
Customer Retention
Planning and Implementation
Inventory Management
Customer Relationship Management
Customer Relationship Management (CRM)
Employee Motivation
Staff Development
Client Relations
Operations Oversight
Housekeeping
Front office operations
Complaint Handling
Guest Relations Management
Employee Development
Staff Training and Development
Safety and Security
Educationalbackground
Masters in Hotel Management From Jaipur National University, Completed Class XII Board Exams from DAV School Jaipur (2004-2005), Completed Class X Board Exams from The Daly College, Indore (2001-2002)
Professionalstrengthsandskills
Excellent team building skills
Strong leadership traits with a good organization ability
High analytical ability
Intensive Customer relations and strong personalization ability
Givennames
Yudhister
Familyname
Jhala
Privateaddress
21-A R F C Colony Opp. Mosiac Hotel Sirsi Road, Jaipur, Rajasthan, 302021
Country
India
Skillsandresponsibilities
Managing the entire Operations team and provide training and motivation as per company culture.
Interacts with guests, deals with their inquiries/complaints and takes corrective actions.
Using the selling skills in order to optimize room revenue and displays, at all times, a distinctive high quality of service.
Create a great first impression as you greet guests upon arrival and allow them to leave with a smile and wish them a fond farewell.
Registering guests into the computer, verifying their reservation, address and credit information, and accepting payments for guests' accounts both at time of registration and checkout.
Supervise, coach and provide adequate training and support to Front Desk Agents.
Controlling entrance of safety deposit boxes, maintain all front desk related equipment and supplies as well as oversee the daily operation of the front desk.
Help in creating an experience where guests feel better when they leave than when they arrived.
Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction.
Facilitates interface between departments to ensure prompt service to guests.
Personally ensures that appropriate arrangements are made for all special/VIP guests prior to their arrival (room block, room check, amenities etc.)
To follow up with local travel agent requirements for groups before their arrival.
Ensures all Front Office areas are neatly maintained at all times as per norms of hygiene, efficiency, cleanliness and safety standard.
Assists FOM and Housekeeping Manager to monitor key performance indicators for the department and takes corrective action.
Personal Information
- Date of Birth: 01/27/87
- Nationality: Indian
- Marital Status: Married
Additional Information
I have an extensive experience in transforming guest experiences, leading to significant increases in satisfaction scores and repeat bookings. Proven ability in implementing innovative systems and strategies that enhance operational efficiency, staff performance, and revenue growth. Eager to leverage my expertise in hospitality management, team leadership, and strategic partnerships to contribute to the success of my next team.
Software
IDS
Opera
Interests
Photography
Wildlife
Sports
Timeline
Room Division Manager
WELCOM HERITAGE BY ITC, CHEETAHGARH RESORT AND SPA
03.2023 - Current
Operations Manager, Lake Pichola Hotel
Lake Pichola Hotel
10.2020 - 10.2022
Operations Manager, Shiv Niwas Palace Hotel
HRH Group Of Hotels
01.2018 - 04.2020
Assistant Sales Manager
The Royal Retreat
11.2016 - 12.2017
Assistant Sales Manager
Le Meridian Jaipur
01.2016 - 10.2016
Senior Team Leader, Front Office
Rambagh Palace- A Taj Luxury Hotel
01.2013 - 11.2015
Team Member
The Lalit Hotel
02.2012 - 12.2012
Front Office Executive
Taj Jai Mahal Palace Jaipur
07.2010 - 12.2011
High School Diploma -
DAV School
01.2004 - 04.2005
Bachelor Of Hotel Management - Front Office Operations
Jaipur National University
04.2001 -
High School Diploma -
The Daly College
01.1998 - 01.2003