YUGAL KISHOR BHATT
Summary
Customer service professional with experience in fintech and e-commerce, handling global clients and financial operations. Recently upskilled in financial modeling, data analysis, and capital markets, with a strong interest in transitioning into business analytics and international business roles.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Support Specialist
Revolut
12.2023 - 04.2025
- Acted as a specialist in transfer-related operations for a fast-growing fintech company
- Resolved complex financial issues, ensuring accuracy and compliance while minimising customer disruption
- Delivered efficient solutions in a high-volume environment, maintaining service quality and meeting customer expectations
- Managed international customer queries on banking transactions and account transfers, enhancing customer satisfaction in global markets
Customer Support Executive
TTEC
04.2023 - 12.2023
- Resolved product, service, and account queries with customer-first approach, fostering customer satisfaction
- Maintained response quality and ensured timely issue resolution, contributing to overall service excellence
- Supported buyers and sellers on global e-commerce platform through chat and email, enhancing user experience
Customer Support Executive
Tech Mahindra
02.2021 - 04.2023
- Managed high-volume customer interactions, ensuring consistent service quality and customer satisfaction
- Provided technical support to global customers through calls, focusing on troubleshooting and installation
- Created and updated documentation and process notes to enhance operational efficiency
Education
Bachelor of Arts -
Uttarakhand Sanskrit University
01-2019
University of glouc
Skills
- Customer Insights
- Cross-border operations
- International business
- Data Analysis
- Microsoft Excel
- Statement analysis
- Budget forecasting
- Financial modelling
- Problem Solving
- Critical Thinking
- Teamwork
- Communication
- Stakeholder Management
Certification
- Excel Essential Training (Microsoft 365), LinkedIn, 2026-01-01
- Financial Modeling and Forecasting Financial Statements, LinkedIn, 2026-01-01
- Lean Accounting Foundations, LinkedIn, 2026-01-01
- Corporate Financial Statement Analysis, LinkedIn, 2026-01-01
- Understanding Capital Markets, LinkedIn, 2026-01-01
Languages
English
Hindi
Sanskrit
Timeline
Support Specialist
Revolut
12.2023 - 04.2025
Customer Support Executive
TTEC
04.2023 - 12.2023
Customer Support Executive
Tech Mahindra
02.2021 - 04.2023
Bachelor of Arts -
Uttarakhand Sanskrit University
University of glouc