Yugal Sharma
Muradnagar
Summary
Results-driven Senior Business Account Manager adept at managing operations, revenue generation, and client relationships across multiple residential societies. Skilled in leading high-performing teams, driving sales, and executing monetization strategies to achieve business growth. Strong track record in converting free service models to paid, upselling company products, and collaborating with cross-functional teams to meet organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Business Account Manager
NOBROKERHOOD
NOIDA
07.2024 - Current
- Led a team of four, including two Business Account Managers and two Servicing Business Account Managers, overseeing their performance and ensuring the achievement of revenue and operational targets.
- Managed all aspects of site operations, revenue generation, and risk mitigation across multiple societies, ensuring smooth functioning and client satisfaction.
- Responsible for ensuring timely and regular site visits by the team, monitoring and enforcing accountability for each site’s performance.
- Resolved all escalations from societies on priority, addressing any operational or service-related challenges to prevent churn.
- Coordinated closely with the monetization team to organize revenue-generating activities within societies, driving business growth through strategic engagements.
- Worked in collaboration with the tech team and control tower to resolve technical and operational issues faced by clients, ensuring efficient solutions.
- Converted societies from free models to paid services by effectively pitching company products and services, leading to increased revenue.
- Conducted ongoing training sessions for societies post-sale, ensuring they fully utilized the platform's features and remained engaged.
- Ensured that the team met their monthly targets by overseeing their activities, providing guidance, and addressing any obstacles.
- Prepared monthly financial reports for review by senior management.
- Identified potential areas of improvement within existing processes or procedures.
- Developed marketing plans based on current market trends and competitor activity.
- Reviewed performance metrics on a regular basis to track progress towards organizational goals.
- Coordinated with customer managers to develop and execute business plans.
Business Account Manager
NOBROKERHOOD
NOIDA
06.2023 - 06.2025
- Managed both operational oversight and revenue generation for assigned societies, ensuring the smooth execution of services while driving business growth.
- Generated and closed leads for various services like painting, waterproofing, boom barriers, solar panels, EV charging stations, and more.
- Conducted strategic coordination with society management to implement monetization strategies, increasing revenue through upselling and cross-selling services.
- Increased the usage of NoBrokerHood's app by engaging with societies and ensuring residents and staff adopted the platform fully.
- Led a team of business executives, delegating tasks and addressing any escalations, by aligning them to resolve issues efficiently, and ensure client satisfaction.
- Converted societies on free or lifetime free service agreements to paid models through effective pitching and negotiations.
- Consistently achieved monthly revenue and sales targets by pitching and selling the company's products to societies.
- Ensured operational excellence in societies, overseeing service performance and resolving any operational challenges faced by residents or staff.
- Generated and followed up on leads for new commercial opportunities, expanding the company's business reach.
Key Account Manager
NOBROKERHOOD
NOIDA
10.2022 - 06.2023
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the entire operation of NoBrokerHood's services within assigned societies, ensuring smooth day-to-day functioning and system integration.
- Handled escalations and resolved any issues faced by societies, ensuring quick and effective solutions to maintain high customer satisfaction.
- Monitored the performance of NoBrokerHood devices to ensure they operated efficiently, resolving any technical issues faced by security guards or society staff.
- Conducted regular training sessions for society admins and supervisors, ensuring they were well-versed in using the platform and its features for optimal efficiency.
- Expanded the business by leveraging relationships with existing societies to bring in new societies, contributing to the growth of the company.
- Established strong relationships with clients through regular communication and follow-up activities.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
Education
MBA - Marketing And Operations
Kiet Group Of Institutions, A.K.T.U University
GhaziabadBCOM (HONS) -
Aggarwal college, MDU UNIVERSITY
FARIDABADSkills
1 Team Leadership & Management
Led and managed teams of Business Account Managers and Servicing Business Account Managers, ensuring performance and target achievement
2 Operational Management
Oversaw day-to-day operations across multiple sites, ensuring smooth functioning, regular site visits, and resolving operational challenges
3 Client Relationship Management
Built and maintained strong relationships with society decision-makers, resolving escalations and ensuring client satisfaction to prevent churn
4 Revenue Generation & Sales
Drove revenue growth by converting free service models to paid ones, upselling products, and generating leads for various monetization activities within societies
5 Monetization Strategy & Execution
Collaborated with the monetization team to implement revenue-generating activities in societies such as painting, waterproofing, and other services
6 Escalation Management
Effectively handled escalations across multiple sites, ensuring issues were resolved quickly and efficiently to maintain high levels of client retention
7 Cross-functional Collaboration
Coordinated with tech, control tower, and monetization teams to ensure the smooth resolution of technical and operational issues
8 Training & Development
Conducted ongoing training sessions for societies to ensure full utilization of NoBrokerHood’s platform and features post-sale
9 Risk Management
Identified and mitigated risks across sites, ensuring no loss of clients due to operational or service issues
10 Target-Oriented Sales
Consistently achieved monthly sales targets by leading the team to pitch and sell company products to societies
Certification
- July 2023
- August 2023
- September 2023
- October 2023
- January 2024
- April 2024
Accomplishments
- July 2024
Affiliations
Paid Model Project Lead
Key Responsibilities:
- Led the project focused on converting societies from free service models to paid services, and renewing paid agreements across regions like Chandigarh, Jaipur, Delhi, Gurgaon, Noida, Greater Noida, and Ghaziabad.
- Developed strategies to transition societies to paid models, collaborating with teams to implement tailored approaches for each site.
- Provided full visibility to the team on the status of paid conversions and renewals, tracking progress and reporting on achievements.
- Addressed team challenges and devised solutions to overcome obstacles in converting societies to paid models.
- Ensured timely agreement processing, verifying that all agreements were properly filled and executed in a compliant manner.
- Set targets for the team, monitored performance, and ensured the achievement of monthly and quarterly goals.
- Worked closely with society decision-makers to pitch the value of paid services and negotiate renewal contracts, increasing company revenue.
Vendor Lead Generation Project Lead (NCR Region)
Key Responsibilities:
• Led vendor lead generation efforts across the NCR region, focusing on services like painting, waterproofing, civil work, boom barriers, AMC, DG gensets, EV charging stations, lift maintenance, pest control, and CCTV cameras.
• Generated leads from societies for various vendor services and coordinated with vendor SPOCs to ensure successful lead closure.
• Developed and maintained comprehensive reports on lead generation, team performance, and project outcomes, providing actionable insights.
• Set targets for the team, delegated responsibilities, and ensured timely completion of tasks while overseeing overall project progress.
• Conducted bi-monthly performance reviews with the team to identify challenges, provide solutions, and create strategies for overcoming obstacles.
• Created strategies for the team to efficiently generate and close leads, focusing on execution and target achievement.
• Collaborated with the vendor team to close deals and ensure successful delivery of services.
• Managed promotional campaigns within societies, developing and executing strategies for promotional messages and spot activities to generate interest in vendor services.
Timeline
Senior Business Account Manager
NOBROKERHOOD
07.2024 - Current
Business Account Manager
NOBROKERHOOD
06.2023 - 06.2025
Key Account Manager
NOBROKERHOOD
10.2022 - 06.2023
MBA - Marketing And Operations
Kiet Group Of Institutions, A.K.T.U University
BCOM (HONS) -
Aggarwal college, MDU UNIVERSITY
Similar Profiles
Navath RavikiranNavath Ravikiran
Senior Manager Vendor Partnership & Alliances at NobrokerHoodSenior Manager Vendor Partnership & Alliances at NobrokerHood
Souvik SamantaSouvik Samanta
Business Analyst at NobrokerHoodBusiness Analyst at NobrokerHood
Amit LodhiyaAmit Lodhiya
Deputy City Representative at NobrokerhoodDeputy City Representative at Nobrokerhood