Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Intern
Yugandhara Rane

Yugandhara Rane

Mumbai,MH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Community Ambassador

Jones Lang Lasalle (JLL)
04.2024 - Current
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Assisted with meetings and conference room reservations.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Provided support and services related to mail and deliveries.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Ordered, maintained and distributed supplies and inventory.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Prepared reports and schedules with accuracy.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Maintained facility grounds, equipment, and safety compliance.
  • Collaborated with other departments to foster efficient use of facility space and resources.
  • Served as point of contact for internal and external customers seeking support and information.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

Community Ambassador - Concierge

Jones Lang LaSalle, JLL
04.2023 - 03.2024
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Conducted meetings with clergy, community leaders and organizational ally leadership.

Front Office Executive

Jones Lang LaSalle, JLL
10.2018 - 03.2023
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Front Office Assistant

MEP Infrastructure Developers
05.2016 - 09.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Front Office Executive

Zicom Electronic Security Systems
06.2014 - 04.2016
  • Managed filing system, entered data and completed other clerical tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Spa Receptionist

Taj Group Of Hotels
04.2011 - 02.2013
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Assisted with marketing campaigns to promote spa services.
  • Updated customer records and maintained accurate client information.
  • Handled payments and processed credit card transactions.
  • Enforced spa policies, following company procedures at all times.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Introduced new beauty products to consumers by informing clients about use and benefits.

Housekeeping Trainee

Hotel Ambassador
07.2010 - 12.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Housekeeping Trainee

Oberoi Hotels & Resorts
10.2006 - 12.2006
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Handled requests for extra linens, toiletries and other supplies.

Intern

Hotel Sahara Star
10.2007 - 03.2008

Education

Bachelor of Science - Hotel Management

Anjuman-I-Islam's Institute of Hotel Management
Mumbai, India
05.2009

Vocational Catering Course - Hotel Management

Kapol Vidyanidhi College of Hotel Management
Mumbai
05.2006

Skills

  • Event Coordination
  • Workshop Organization
  • Lobbying
  • Data Collection
  • Access Control
  • Pest Control
  • Waste Management
  • Grounds Maintenance
  • Work Order Management
  • Fire protection
  • Security management
  • Budget Administration
  • Security Systems
  • Building operations
  • Vending machines
  • Work Orders
  • Database oversight
  • Alarm systems
  • Signage
  • Inventory Stocking
  • Janitorial
  • Vendor coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contribution towards ISO 9001 Audit
  • Awarded with Service Gem 2019
  • Awarded Service Gem 2023
  • Certificate of Appreciation
  • Awarded Service Gem 2023

Certification


  • Adaptive Leadership for VUCA Challenges
  • How to Lead and Inspire Change
  • Inspiring Today's Workforce to Go
    Above and Beyond
  • Skills for Leading the Future of Work

Timeline

Community Ambassador

Jones Lang Lasalle (JLL)
04.2024 - Current

Community Ambassador - Concierge

Jones Lang LaSalle, JLL
04.2023 - 03.2024

Front Office Executive

Jones Lang LaSalle, JLL
10.2018 - 03.2023

Front Office Assistant

MEP Infrastructure Developers
05.2016 - 09.2018

Front Office Executive

Zicom Electronic Security Systems
06.2014 - 04.2016

Spa Receptionist

Taj Group Of Hotels
04.2011 - 02.2013

Housekeeping Trainee

Hotel Ambassador
07.2010 - 12.2010

Intern

Hotel Sahara Star
10.2007 - 03.2008

Housekeeping Trainee

Oberoi Hotels & Resorts
10.2006 - 12.2006

Bachelor of Science - Hotel Management

Anjuman-I-Islam's Institute of Hotel Management

Vocational Catering Course - Hotel Management

Kapol Vidyanidhi College of Hotel Management

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Yugandhara Rane