YUGESH N M
Singaperumal Koil
Summary
Dynamic Live Chat Agent at Sutherland Global Services, with exceptional interpersonal skills and a proven track record in surpassing management goals. Highly skilled at multitasking and analytical thinking, I enhanced customer satisfaction through effective problem-solving and collaboration. Passionate about driving improvements and fostering positive experiences in every interaction.
Overview
2025
2025
years of professional experience
Work History
Live Chat Agent
Sutherland Global Services
Perungaluthur
10.2023 - 11.2024
- Tracked customer interactions with CRM and Rio software, ensuring accurate data collection.
- Enhanced customer satisfaction ratings by resolving issues and providing effective solutions.
- Collaborated in team meetings to strategize improvements in customer experience.
- Managed multiple conversations simultaneously, promptly, and professionally.
- Updated customer data within the system, creating detailed notes for accuracy.
- Surpassed sales goals through implementation of successful marketing strategies.
Student Volunteer
SRM University
Kattankulathur
- Supervised student volunteers during special activities to ensure smooth execution.
- Participated in fundraising initiatives and organized events.
Education
Bachelor of Science - Computer Science
SRM Institute of Science and Technology
Kattankulathur01-2023
Skills
- Interpersonal skills
- Sales strategy
- Data entry
- Client engagement
- Multitasking
- Team collaboration
- Communication skills
- Critical thinking
- Quick typing
- Hyper focused
Accomplishments
- Best employee of the month - Jul'24.
- State-level championship in karate.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Live Chat Agent
Sutherland Global Services
10.2023 - 11.2024
Student Volunteer
SRM University
Bachelor of Science - Computer Science
SRM Institute of Science and Technology
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