Yugneet Kaur
Senior Scheduling Analyst
Mohali
Summary
Seeking dynamic and responsible position where I can utilize my knowledge in contributing efficiently to the success of the organization and also further to improve my skills by taking challenging assignments.
Overview
6
6
years of professional experience
Work History
Senior Scheduling Analyst
Ocwen Financial Services Pvt Ltd
03.2022 - Current
- Optimized scheduling processes by analyzing data and identifying areas for improvement.
- Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
- Analyze and manage Call Volume in Real Time to ensure Service Levels are met on a daily, weekly and monthly basis across multiple contact center locations.
- Managed multiskill contact centers (Reverse & Forward mortgage)
- Worked as clicker to dial out Outbound campaigns
- Have been recognized for my work via Business and department leaders
Associate
EXL Service Pvt Ltd
02.2018 - 12.2021
- Endorsing Worker's Compensation Policy as per insured request
- Doing allocation, keeping a track of hold cases with onshore client as and when needed
- Production- making changes in account as per customers request
- Handling critical request via commercial line emails
- Ensuring 100% accuracy while performing daily responsibilities
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
B.Com -
Post Graduate Govt. College, Punjab University
Chandigarh, PunjabHSC - undefined
Govt. Model Sen. Sec. School
SSC - undefined
Govt. Model Sen. Sec. School
Skills
Self motivated and confident
Personal Information
- Father's Name: Mr Navreet Singh
- Date of Birth: 09/09/90
- Gender: Female
- Marital Status: Married
Computer Skill
- Sound knowledge of MS Office applications
- Business communication through e-mails.
Language Skill
Hindi, English and Punjabi
Disclaimer
I hereby declare that all the information provided by me in this resume is true and correct to the best of my knowledge and belief.
Timeline
Senior Scheduling Analyst
Ocwen Financial Services Pvt Ltd
03.2022 - Current
Associate
EXL Service Pvt Ltd
02.2018 - 12.2021
B.Com -
Post Graduate Govt. College, Punjab University
HSC - undefined
Govt. Model Sen. Sec. School
SSC - undefined
Govt. Model Sen. Sec. School
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