Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Yugraj Bansal

New Delhi

Summary

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.

Overview

13
13
years of professional experience

Work History

Associate IT Support

Publicis Sapient
12.2021 - Current
  • Provide quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
  • Handling VIP user calls and providing outstanding performance
  • Performing different type of activities as a team leader
  • Support and coordination for service and maintenance of approx
  • 80 Nos of Workstation & 250 Laptop clients
  • Responsible for Asset Management & vendor coordination
  • Using the following software Microsoft Teams & Bomgar Remote Desktop
  • Installing, configuring Clients specific software in Domain Assets Inventory & Vendor Management
  • Microsoft Office 365 Support & Good knowledge
  • Remotely and telephonic troubleshooting in branch offices all over India
  • Team Leadership
  • Technical Support
  • Customer Service expert
  • Very energetic and Passionate about helping people and solving anything

Desktop Support Associate

Sharp Brain Ltd England Site - Marelli India Pvt Ltd
06.2020 - 11.2021
  • Support and coordination for service and maintenance of approx
  • 110 Nos of Workstation & 370 Laptop clients, 7 network printers
  • Configuration & troubleshooting of iPhone & iPod
  • Responsible for Asset Management & vendor coordination
  • Installing, Configuring and troubleshooting of data card and Wi-Fi
  • Strong knowledge of Office 365
  • Using the following software Microsoft Teams & Bomgar Remote Desktop

Administrator EUS

Microland Ltd. Client - Maruti Suzuki India LTD
07.2019 - 03.2020
  • Provide 2nd line support to end users in troubleshooting & resolving laptop / desktop problems
  • Troubleshooting and configuring the email clients like Outlook (2016, 2013)
  • Upgrading computer systems based on clients requirements like software
  • Provided the Remote support & Web meeting support using the following software Team Viewer, VNC Server, Remote Desktop
  • Installing, configuring Clients specific software in Domain environments such as Citrix
  • Adobe professional
  • Thin Client configure and troubleshooting

Associate IT Support

Publicis Sapient
11.2017 - 03.2019

System Engineer

Future Soft Solution Pvt Ltd. Client - Publicis Sapient
12.2016 - 10.2017

Desktop Engineer

IMSI Pvt Ltd. Client Site -Jubilant
08.2016 - 12.2016

Field Engineer

DR System
12.2013 - 06.2015

IT Technician

IEC Computer Centre
02.2012 - 08.2013

Education

Computer Hardware & Networking -

IEC Computer Centre
06.2009

Delhi University - undefined

Delhi University
06.2009

Skills

  • Team Leadership
  • Technical Support
  • Customer Service
  • Asset Management
  • Vendor Coordination
  • Microsoft Office 365
  • Remote Desktop Support
  • Troubleshooting
  • Configuration

Languages

English
Hindi

Hobbies and Interests

  • Traveling
  • Music

Timeline

Associate IT Support

Publicis Sapient
12.2021 - Current

Desktop Support Associate

Sharp Brain Ltd England Site - Marelli India Pvt Ltd
06.2020 - 11.2021

Administrator EUS

Microland Ltd. Client - Maruti Suzuki India LTD
07.2019 - 03.2020

Associate IT Support

Publicis Sapient
11.2017 - 03.2019

System Engineer

Future Soft Solution Pvt Ltd. Client - Publicis Sapient
12.2016 - 10.2017

Desktop Engineer

IMSI Pvt Ltd. Client Site -Jubilant
08.2016 - 12.2016

Field Engineer

DR System
12.2013 - 06.2015

IT Technician

IEC Computer Centre
02.2012 - 08.2013

Delhi University - undefined

Delhi University

Computer Hardware & Networking -

IEC Computer Centre

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Yugraj Bansal