Yukta Mathpal
New Delhi
Summary
Dynamic Senior Facilities Coordinator with a proven track record at JLL At Google, excelling in client relationship building and strategic planning. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Facilities Coordinator
JLL At Google
07.2022 - Current
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Used OPRA to enter and maintain up-to-date information for each hotel room and guests.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Contributed to efficient inventory management by monitoring stock levels and placing orders when necessary.
- Monitored social media platforms for customer feedback, taking proactive steps to address any concerns or negative reviews.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Management Trainee
Trident Hotels
08.2019 - 05.2022
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Used OPRA to enter and maintain up-to-date information for each hotel room and guests.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Contributed to efficient inventory management by monitoring stock levels and placing orders when necessary.
- Monitored social media platforms for customer feedback, taking proactive steps to address any concerns or negative reviews.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Bachelor in Tourism Studies -
Indira Gandhi National Open University
New Delhi, India06.2022
Hotel Management -
The Oberoi Centre of Learning And Development
New Delhi, India05.2022
Skills
- Documentation and control
- Client Relationship Building
- Strategic Planning
- Relationship building
- Workforce Managment
- Calendar Management
- Workflow planning
- Office management
- Organization Skills
- Attention to Details
Timeline
Senior Facilities Coordinator
JLL At Google
07.2022 - Current
Hotel Management Trainee
Trident Hotels
08.2019 - 05.2022
Bachelor in Tourism Studies -
Indira Gandhi National Open University
Hotel Management -
The Oberoi Centre of Learning And Development
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