Summary
Work History
Education
Skills
Timeline
AssistantManager

Yukta Pandey

Datia

Summary

Accomplished Fraud Prevention Analyst with a proven track record at Teleperformance, enhancing security measures and reducing fraud by leveraging exceptional analytical skills and critical thinking. Expert in data analysis tools and communication, I led cross-functional teams to significantly improve operational efficiency and customer satisfaction.

Work History

Leadership Experience for Fraud Analyst

Teleperformance
  • Led a team of junior analysts, providing guidance and training on fraud detection techniques and investigative best practices, resulting in improved team performance and skill enhancement
  • Developed and executed comprehensive fraud prevention strategies, coordinating cross-functional efforts to minimize financial losses and enhance overall security measures

Fraud Prevention Analyst

Teleperformance
Mumbai
01.2024 - 06.2024
  • Analyzed and monitored transaction patterns to identify and mitigate potential fraud, ensuring compliance with company policies and regulatory standards
  • Developed and implemented effective fraud prevention strategies, reducing fraudulent activities and safeguarding company assets
  • Conducted thorough investigations into suspicious activities, utilizing advanced data analysis tools to gather and interpret evidence
  • Collaborated with cross-functional teams to design and optimize quality assurance processes, enhancing overall service delivery and customer satisfaction
  • Prepared detailed reports and documentation of findings, providing actionable insights and recommendations to senior management

Customer Representative

Teleperformance
Mumbai
03.2023 - 12.2023
  • Provided exceptional customer service by effectively addressing and resolving inquiries and issues, ensuring high levels of customer satisfaction
  • Managed and resolved escalated cases, demonstrating strong problem-solving skills and the ability to handle complex situations with professionalism
  • Trained and mentored new team members, sharing best practices and improving overall team performance and efficiency
  • Utilized CRM systems to track and document customer interactions, ensuring accurate and up-to-date records for future reference
  • Collaborated with cross-functional teams to streamline processes and improve service delivery, contributing to enhanced operational efficiency
  • Analyzed customer feedback and escalation trends to identify areas for improvement, implementing corrective actions to prevent recurring issues

Education

Bachelor's of Computer Application -

Amity University
06-2024

Skills

  • Analytical Skills
  • Attention To Detail
  • Problem Solving
  • Data Analysis Tools
  • Communication Skills
  • Fraud prevention
  • Critical thinking
  • Transaction monitoring

Timeline

Fraud Prevention Analyst

Teleperformance
01.2024 - 06.2024

Customer Representative

Teleperformance
03.2023 - 12.2023

Leadership Experience for Fraud Analyst

Teleperformance

Bachelor's of Computer Application -

Amity University

Similar Profiles

CREATE PROFILE
Yukta Pandey