Yukti Puri
Business operations
New Delhi
Summary
To achieve organizational goals with best of endeavors with maximized efficiency and to self-satisfaction. My professional activity should lead to value addition in the organization.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Application Submission Professional
ApplyBoard India PrivateLimited
5 2023 - 2023.11
- Managed a team of 10-15 people from various backgrounds
- On time resolution and TAT control
- Process improvements and implementations.
- Rejection analysis to identify and address recurring issues.
- Targeted training based on team needs
- Daily Q&A sessions (serving as a subject matter expert).
- Manage quality data to track performance and identify areas for improvement.
- Analyse high-aging applications to proactively address potential quality concerns.
GTE - Professional
ApplyBoard India PrivateLimited
2022.07 - 2023.06
- Assess applications from international and domestic applicants, screen for Genuine Temporary Entrant Requirements (GTE) from high-risk countries
- Liaising with Admissions Manager and team to ensure that applications are processed effectively including ensuring applicants meet the necessary Genuine Temporary Entrant (GTE) and course entry requirements, SOP & Calculation of Funds
- Assess visa applications and make lawful, intelligence-informed, evidence-based, risk-managed decisions consistent with relevant policy, directions and procedures.
Customer Experience Document Specialist
ApplyBoard India PrivateLimited
2020.12 - 2022.06
- Student Application Review and Processing.
- Assessed applicant qualifications to ensure competitiveness.
- Collaborated effectively with team members to achieve enrollment goals.
- Empowered staff by creating and delivering impactful training programs.
- Streamlined operations for smooth administrative functioning, keeping everyone informed.
- Leveraged automation (RPA) to improve efficiency for colleges and universities.
Executive-Operations
SOTC Travel Limited
2018.04 - 2020.08
- Handled hotel desk for Ernst and Young (EY)
- First call resolution
- Customer satisfaction.
Sales Executive
Cheap Flightfares
2016.02 - 2017.07
- Tele Calling and Customer Support Services
- Quality Analysis
- Incentive Based Sales.
Education
GED -
Kuoni Academy
New DelhiBachelor Of Arts - Travel and Tourism
IGNOU
Skills
Certification
Training at Kuoni SOTC, 01/20/15, 02/01/15
References
- Rita Singh, Customer Experience Assistant Manager, Rita.singh@applyboard.com, +91 99993 66436
- Nidhi Pandey, Customer Experience Team Lead, Nidhi.pandey@applyboard.com, +91 98117 33620
Disclaimer
I hereby declare that the information contained herein is true to the best of my knowledge.
Timeline
GTE - Professional
ApplyBoard India PrivateLimited
2022.07 - 2023.06
Customer Experience Document Specialist
ApplyBoard India PrivateLimited
2020.12 - 2022.06
Executive-Operations
SOTC Travel Limited
2018.04 - 2020.08
Sales Executive
Cheap Flightfares
2016.02 - 2017.07
Application Submission Professional
ApplyBoard India PrivateLimited
5 2023 - 2023.11
GED -
Kuoni Academy
Bachelor Of Arts - Travel and Tourism
IGNOU
Training at Kuoni SOTC, 01/20/15, 02/01/15
Internship at Kuoni Academy, 04/01/15, 05/01/15
Attended Marketing Activity at Times Education Fair, 05/29/15, 05/31/15
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