Yukti Jain Dhingra
Hospitality Professional
Dubai
Summary
Experienced Hospitality Professional with over 10 years of quality performance in customer support and supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Client Relationship Manager
MIDDAS TOUCH PVT LTD
01.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
Premium Class Crew
QATAR AIRWAYS
04.2017 - 09.2023
- Elevated the overall travel experience for First and Business class passengers through attentive service and anticipating individual needs.
- Contributed to company's success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently, following established protocols, while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Attended workshops and trainings in customer service, conflict resolution tactics, safety procedures and food & beverage to keep abreast of all new requirements and procedures.
Lead Cabin Attendant
INDIGO AIRLINES
10.2014 - 04.2017
- Achieved high levels of customer satisfaction ratings consistently through attentive service delivery focused on meeting individual needs of each passenger.
- Exceeded company targets for on-time departures through efficient performance of pre-flight duties.
- Evaluated cabin attendant performance regularly, identifying areas for improvement and providing constructive feedback.
- Provided personalized attention to VIP clients, ensuring their comfort and satisfaction throughout the flight experience.
- Collaborated with other departments, such as catering and maintenance, to ensure seamless integration of services for a superior passenger experience.
- Developed creative solutions for challenging situations, such as accommodating last-minute seating changes or addressing dietary restrictions.
- Managed inventory of onboard supplies, minimizing waste and ensuring availability of necessary items.
- Implemented new training techniques that improved overall team performance and increased employee retention rates within the department.
- Trained new cabin attendants, resulting in a well-prepared team ready to deliver excellent service.
Education
High School Diploma -
Bharat National Public School
1 2012 - 12 2014
Graduation, Bachelor of Commerce - Business
Vinayaka Missions Sikkim University
01.2014 - 12 2017
Skills
Client satisfaction-driven
Relationship building and management
Business growth strategies
Leadership
Team Player
Up-selling and cross-selling techniques
Training and mentoring
Sales proficiency
Certification
Professional Makeup Course Certificate.
Accomplishments
- Was promoted as a premium class crew in Qatar Airways in 2019.
- Was promoted as a Lead Cabin Attendant in IndiGO after completing 1000 hours of flying.
- Was awarded for the best service delivery in Qatar Airways.
- Was given many appreciation letters for my exceptional service delivery and Team handling in both Indigo and Qatar airways.
Languages
English (Fluent)
Hindi (Fluent)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Relationship Manager
MIDDAS TOUCH PVT LTD
01.2024 - Current
Premium Class Crew
QATAR AIRWAYS
04.2017 - 09.2023
Lead Cabin Attendant
INDIGO AIRLINES
10.2014 - 04.2017
Graduation, Bachelor of Commerce - Business
Vinayaka Missions Sikkim University
01.2014 - 12 2017
High School Diploma -
Bharat National Public School
1 2012 - 12 2014