Yulissa Mondragon
INDIANAPOLIS
Summary
Adaptable and creative individual with a knack for crafting compelling messages and engaging diverse audiences. Possesses solid understanding of communication strategies and digital marketing techniques, including content creation and social media management. Aims to drive impactful communication initiatives that enhance brand visibility and foster positive public relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communications Manager
CAFE
08.2024 - Current
- Leveraged social listening tools to stay informed about relevant industry trends and inform communication strategy adjustments as needed.
- Innovated new approaches to storytelling by utilizing multimedia platforms such as video or podcasts.
- Collaborated with cross-functional teams to develop effective marketing materials and messaging.
- Wrote and designed marketing materials (newsletters, blog posts, etc.)
- Managed digital marketing efforts (social media, email campaigns).
Front Office Manager
CAFE
06.2022 - 05.2024
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
Intake Specialist
CAFE
06.2021 - 06.2022
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems for IndyRent and EAP.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Junior Assistant Manager
Rainbow Shops
07.2020 - 02.2022
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
- Conducted regular audits of cash handling procedures, minimizing discrepancies or potential fraud risks.
- Oversaw daily store operations including opening/closing procedures, inventory management, and visual merchandising tasks.
Customer Service Food Specialist
Edible Arrangements
01.2021 - 06.2021
- Provided service in store and via phone calls in terms of order placing, refunds, customer inquiries, etc
- Prepared and created arrangements and boxes
- Received and unpacked shipment
Cashier/Host
Puerto Vallarta Restaurant
06.2018 - 07.2020
- Managed transactions at the cash register; including creating and preparing over-the-phone to go orders and distributing tips to the employees
- Additionally, greeting and seating customers while providing customer satisfaction
Education
Bachelor of Science - Human Resources Management, Entrepreneurial Management, Management Organizational Communication
Ball State University
12.2019
Skills
- Brand messaging
- Internal/External communications
- Social media coordination
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Content creation
- Adaptability
- Marketing communications
- Multimedia content
Certification
8-week Communications Training Certification- Cerulean Consulting Group
Using Social Media in Business Certification- CAFE
Languages
Spanish
Native or Bilingual
Timeline
Communications Manager
CAFE
08.2024 - Current
Front Office Manager
CAFE
06.2022 - 05.2024
Intake Specialist
CAFE
06.2021 - 06.2022
Customer Service Food Specialist
Edible Arrangements
01.2021 - 06.2021
Junior Assistant Manager
Rainbow Shops
07.2020 - 02.2022
Cashier/Host
Puerto Vallarta Restaurant
06.2018 - 07.2020
Bachelor of Science - Human Resources Management, Entrepreneurial Management, Management Organizational Communication
Ball State University
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