Yungreichon Chiphang
Kharadi
Summary
Dynamic and results-driven communication trainer with extensive experience in voice and accent training, content development, and customer service. Proven track record of managing and enhancing language quality, training programs, and process improvements. Adept at client and stakeholder management, project leadership, and cross-functional collaboration. Currently overseeing language and communication standardization across five countries: Slovakia, the USA, India, Costa Rica, and South Korea.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Voice and Accent Trainer | Project Manager
Johnson Controls
04.2023 - Current
- Spearhead Voice & Accent training for new hires and existing employees to enhance communication effectiveness
- Conduct call audits, feedback sessions, and refresher training to ensure language quality and customer interaction efficiency
- Oversee business operations across five countries (Bratislava, USA, India, Costa Rica, South Korea) to ensure uniformity in processes, data analysis, and service delivery
- Analyze cross-regional data, identify trends in repeated cases/tickets, and develop solutions to address root causes
- Collaborate with stakeholders to implement process improvements, optimize training methodologies, and ensure compliance with business communication standards
- Lead team management efforts, client interactions, and reporting to align with corporate training goals
- Manage the Communications Team in South Korea and oversee the translation of newsletters for the Korean site to ensure language accuracy and consistency
Assistant Unit Manager (Voice and Accent Training)
Mphasis
01.2019 - 04.2023
- Trained employees in accent neutralization, customer interaction techniques, and soft skills
- Designed and conducted townhall training sessions for management-level employees
- Created training content for business projects and new hire programs
- Led hiring processes for trainers and maintained training databases
- Oversaw Voice and Accent function within the Talent and Training Development Team
- Conducted quality assurance and coaching sessions to enhance employee communication
Quality Coach (Voice and Accent) | Content Writer (Account Management)
XDBS Corporation
01.2018 - 01.2019
- Provided training in communication, grammar, and pronunciation for employees
- Conducted call audits, feedback sessions, and refresher training
- Proofread and reviewed client-facing content to ensure high editorial standards
- Maintained newsletters and created marketing content for internal and external communication
Subject Matter Expert | Customer Service Representative (TripAdvisor & Amazon UK)
IBM Concentrix
01.2016 - 01.2018
- Assisted customers with reservations, payments, and crisis management for TripAdvisor
- Worked as an SME for Amazon UK, supporting customer service and escalation management
- Trained new hires in communication skills, process adherence, and performance improvement
- Conducted quality audits, coaching sessions, and ensured compliance with company policies
Education
Bachelor of Arts - English Literature
College of Computer Science
Pune, Maharashtra01.2020
Higher Secondary Education -
Alice Christian Higher Secondary School
Ukhrul, Manipur01.2012
Secondary Education -
Adventist Higher Secondary School
Thadlaskein01.2010
Skills
- Voice and Accent Training
- Communication and Soft Skills Development
- Cross-Cultural Team Management
- Client and stakeholder engagement
- Process Analysis and Improvement
- Training Content Development
- Quality Assurance and Compliance
- Strategic Planning and Project Management
- Strong communication and interpersonal skills
- Training and Coaching Expertise
- Data Analysis and Report Generation
- Content writing and editorial proficiency
- Time Management and Organizational Skills
Certification
- DISC Training – Behavioral Assessment & Communication Strategies
- Transaction Analyst – Human Development & Personality Analysis
- Train the Trainer (TTT) – Advanced Training Methodologies
- Using Strategic Thinking as a Manager
- ChatGPT prompt engineering examples and use cases
- Power Techniques and tips for ChatGPT
Personal Information
Date of Birth: 07/26/95
Technical And Soft Skills
- Strong Communication & Interpersonal Skills
- Training & Coaching Expertise
- Data Analysis & Report Generation
- Content Writing & Editorial Proficiency
- Time Management & Organizational Skills
Languages
English
First Language
Korean
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Voice and Accent Trainer | Project Manager
Johnson Controls
04.2023 - Current
Assistant Unit Manager (Voice and Accent Training)
Mphasis
01.2019 - 04.2023
Quality Coach (Voice and Accent) | Content Writer (Account Management)
XDBS Corporation
01.2018 - 01.2019
Subject Matter Expert | Customer Service Representative (TripAdvisor & Amazon UK)
IBM Concentrix
01.2016 - 01.2018
Bachelor of Arts - English Literature
College of Computer Science
Higher Secondary Education -
Alice Christian Higher Secondary School
Secondary Education -
Adventist Higher Secondary School
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