Summary
Overview
Work History
Education
Skills
Timeline
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Yunyi Liu

Queenstown

Summary

A highly motivated and customer-focused professional with over 10 years of experience in frontline service roles within New Zealand's tourism and hospitality sectors. Proven ability to engage effectively with international visitors, manage complex situations with calmness, and provide dedicated support to ensure seamless operations. Fluent in English and Mandarin with understanding of Cantonese. A reliable New Zealand Permanent Resident eligible to start immediately.

Overview

11
11
years of professional experience

Work History

Owner & Manager

Buckhorn L Ltd
03.2023 - Current
  • Proactively engaged with international travelers from diverse backgrounds, providing clear guidance and reassurance to ensure a smooth and positive arrival experience, directly mirroring the frontline passenger interaction required in the Biosecurity Facilitator role.
  • Supported daily operations by maintaining high standards of cleanliness and order, coordinating cleaning and maintenance teams to ensure compliance with set protocols.
  • Demonstrated flexibility and problem-solving by efficiently handling unexpected situations and prioritizing tasks during high-pressure periods and guest turnovers.
  • Managed all administrative duties including data entry, record keeping, and invoice processing with a high degree of accuracy.

Property Manager

SYZ Investments Ltd
11.2017 - 03.2023
  • Managed all aspects of Airbnb and short-term rental properties, focusing on providing clear communication and support to international guests from their initial booking until their departure.
  • Offered dedicated personal assistant services for VIP guests, including detailed travel planning, confidential schedule management, and arranging private transport and activities.
  • Ensured high standards across all properties by performing regular inspections and coordinating closely with cleaning and maintenance teams.
  • Handled sensitive client information with care and resolved unexpected issues calmly, maintaining smooth operations during busy or demanding situations.

Travel Consultant

Liangs Travel Service
03.2015 - 09.2017
  • Advised clients on travel options and requirements, building strong skills in explaining complex information clearly and patiently to people from different backgrounds.
  • Provided personalized service by listening carefully to client needs and recommending suitable travel plans, demonstrating a customer-first approach.
  • Managed multiple customer inquiries and bookings in a busy environment, requiring strong organizational skills and accurate data entry.
  • Developed a solid understanding of international travel procedures, reinforcing the importance of following rules and attention to detail.

Education

Post-Graduate Certificate - Business Enterprise

Southern Institute of Technology
Invercargill
07-2013

Bachelor - Tourism Management

Shanghai University of Engineering Science
Shanghai
07-2011

Skills

  • Customer Service & Communication: Cross-cultural Communication Passenger Engagement Conflict Resolution Fluent in English & Mandarin Cantonese Comprehension
  • Operational Support: Administrative Support Data Entry Stock Replenishment Process Adherence Team Collaboration
  • Personal Skills: Problem-Solving Reliability & Punctuality Adaptability Attention to Detail Physical Fitness for Active Roles

Timeline

Owner & Manager

Buckhorn L Ltd
03.2023 - Current

Property Manager

SYZ Investments Ltd
11.2017 - 03.2023

Travel Consultant

Liangs Travel Service
03.2015 - 09.2017

Post-Graduate Certificate - Business Enterprise

Southern Institute of Technology

Bachelor - Tourism Management

Shanghai University of Engineering Science

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Yunyi Liu