Yusra Dania
Hyderabad
Summary
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Amazon.com
Hyderabad
08.2022 - 01.2024
- Delivered an excellent customer experience, helping customers choose the right product and/or service for their requirements
- Conducted problem solving and troubleshooting
- Provided additional help to colleagues if required
- Achieved professional compliments for consistently exceeding key performance indicators, and individual targets
- Took customer queries internationally via live chat Assistance, dealt with questions efficiently and effectively
- Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
- Worked to ensure all individual and team targets were met
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed a number of incentives for team members to achieve targets.
Education
Bachelor's of Computer Science Engineering -
Shadan Women's College of Engineering & Technology
01.2022
MCSE, CCNA, LINUX -
Key Groups IT solutions (private coaching)
Skills
- Active listening
- Collaborative and efficient
- Neat and well organized
- Motivated by problem solving
- Communication
- Computer Skills
- Leadership
- Management skills
- Work well with deadlines
Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, learning new roles quickly
- Complaint resolution
- Microsoft PowerPoint
- Positive and professional
- Client Relations
- Customer Education
- Active Listening
- Problem-solving abilities
Hobbies and Interests
Sports including badminton and karate achieving a brown belt and furthermore I have several gold, silver and broze medals in various sports like kho-kho, Relay race and Dodge ball
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Timeline
Customer Service Representative
Amazon.com
08.2022 - 01.2024
Bachelor's of Computer Science Engineering -
Shadan Women's College of Engineering & Technology
MCSE, CCNA, LINUX -
Key Groups IT solutions (private coaching)
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