Yusuf Shaikh
Assistant Manager - Global WFM
Pune
Summary
To work in an organization which offers an opportunistic premises to explore and enhance my dexterity equal to the international standards and presents ample scope for growth. To work honestly, diligently and strive hard to achieve given objective and at the same time to groom my skills and equip myself with the latest knowledge necessary to keep organization in time with the changing premises and to use my attributes to achieve organizational goals. Pursue my work with hard work and dedication.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Assistant Manager - Global WFM
Exela Technologies
Pune
11.2014 - Current
- Responsible all Workforce Management activities right from Forecast, Capacity Planning, Scheduling.
- Heading Workforce and MIS Dept. for 20+ projects supporting Europe and North America.
- Also doing forecasting and capacity planning for Voice Collection business.
- Playing vital role for cost management by sharing Expenditure Analysis and Cost to Revenue analysis with Senior Management.
- Overview with VPs regarding the Business along with the capacity on Weekly Basis.
- Managed transition of Incentive project solely for the entire site and for more than 20+ projects.
- Formed 'Real Time Analytics' team for day to day business monitoring and smooth functioning of the process.
- Working closely with Finance and Payroll team for monthly cost allocation, Bonus Payout and Analysis, and Over Time Analysis.
- Automation of critical reports using VBA/Excel and currently working closely with software development team to automate major reports to increase the teams bandwidth.
- Making Various Reports for tracking Operations & Agent Performance.
Team Leader MIS/WFM
Serco Global Service
Pune
10.2012 - 11.2014
- Handled WFM department with 3 team members.
- Was heading the team responsible for Scheduling and MIS reporting.
- Formed the WFM department from scratch for Pune site and were responsible for major projects of Vodafone India.
- Contributed significantly in Cost saving by working closely with management and sharing cost analysis and engaging with Operation Heads on cost leakage reviews.
- Used coordination and planning skills to achieve results according to schedule.
MIS Specialist
Aegis Limited
Pune
06.2011 - 10.2012
- Worked with MIS/WFM Executives as team mentor, looking after domestic Telecom & Data Entry Processes.
- Making Various Reports for tracking Operations & Agent Performance.
- Responsible for payroll and incentive data.
- Responsible for all MIS reports.
Senior MIS Executive
VCustomer Services
Pune
10.2009 - 06.2011
- Responsible for all MIS Report
- Handled Vediocon D2H Process.
- Creating Payroll and Operations Performance data.
MIS Executive
Pagepoint Services
Pune
10.2007 - 10.2009
- Handled Airtel RHD Process.
- Creating all MIS and Operations Performance data.
Education
Bachelor of Arts -
Allahabad State University
Allahabad 04.2001 -
Skills
Team oriented and results driven
undefinedAccomplishments
- Won Award for "Meritorious Mentor"
- Won Award for "Best TL WFM"
- Won several Awards for Best Performance.
Timeline
Assistant Manager - Global WFM
Exela Technologies
11.2014 - Current
Team Leader MIS/WFM
Serco Global Service
10.2012 - 11.2014
MIS Specialist
Aegis Limited
06.2011 - 10.2012
Senior MIS Executive
VCustomer Services
10.2009 - 06.2011
MIS Executive
Pagepoint Services
10.2007 - 10.2009
Bachelor of Arts -
Allahabad State University
04.2001 -
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