MOHAMMAD YUSUF SIRAJ
VARANASI
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
13
13
years of professional experience
Work History
Manager (CTO)
INDO SAUDI SERVICES(GSA-SAUDIA)
01.2023 - Current
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Improved marketing to attract new customers and promote business.
Airline-sales-representative
INDO SAUDI SERVICES (GSA- SAUDIA )
06.2015 - 12.2022
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented sales strategies to increase profits.
Airport Passenger Service Agent
GSA-Saudia Airlines
06.2015 - 08.2022
- Worked with GSA-Saudi Airlines in 2015-2022 as CSR in Kollkata Airport
Check-in Agent (HAJ 2014)
Saudia Airlines
05.2014 - 07.2014
- Worked With Saudi Airlines at Madina Airport as City Check-in Staff
Customer Service Representative
INDO SAUDI SERVICES (GSA-SAUDIA)
04.2013 - 05.2014
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
Trainee
Saudia Airlines
01.2012 - 03.2013
- Worked With Saudi Airlines(As Trainee Staff) in Varanasi Airport 2012-2013 as CSA
Sales Manager
GLOBAL TRAVEL SERVICES
02.2011 - 12.2012
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
B.COM - Accounting And Business Management
MAHATMA GANDHI KASHI VIDYAPITH
Varanasi, India01.2010
Skills
- Policy Implementation
- Financial Management
- Expense Tracking
- Business Development
- Customer Relations
- Airline Policies
- Reservation Management
- Travel documentation
- Flight Scheduling
- Boarding Pass Assignment
- Customer Documentation Review
- Data Entry
- Issue Resolution
- Problem-Solving
- Computer Reservation Software
- Reservation Confirmation
- Team Leadership
- Professionalism
- Group Travel
- Staff Training
- Self Motivation
- Excellent Communication
- Goal Setting
- Passenger Assistance
- Lost Baggage Tracing
- Service Promotion
- Time Management
- Lead Generation
- Revenue Generation
- Client Service
- Sales Development
- Customer Retention
- Product and service knowledge
- Sales Presentations
- Product Promotions
- Sales expertise
- Relationship selling
- Sales marketing
- Customer Assistance
- Brand Promotion
Additional Information
IT PROFICIENCY
- Software Package : MS Office,MS Word, Excel, Powerpoint,
- Operating system : Windows XP/7/8/9/10 & Hardware Knowledge
- CRS/DCS Worked on : Amadeus / Amadeus Altea Customer Management/ Global Group Gateway /AGM Software
Hobbies
- Travelling
- Playing Chess
- Football
Personal Details
Date of Birth. : 21May1992
Gender. : Male
Nationality. : Indian
Marital Status. : Married
Passport No/Exp:V8153605 / 24APR2032
Languages
English
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Urdu
Intermediate (B1)
Bengali
Beginner (A1)
Timeline
Manager (CTO)
INDO SAUDI SERVICES(GSA-SAUDIA)
01.2023 - Current
Airline-sales-representative
INDO SAUDI SERVICES (GSA- SAUDIA )
06.2015 - 12.2022
Airport Passenger Service Agent
GSA-Saudia Airlines
06.2015 - 08.2022
Check-in Agent (HAJ 2014)
Saudia Airlines
05.2014 - 07.2014
Customer Service Representative
INDO SAUDI SERVICES (GSA-SAUDIA)
04.2013 - 05.2014
Trainee
Saudia Airlines
01.2012 - 03.2013
Sales Manager
GLOBAL TRAVEL SERVICES
02.2011 - 12.2012
B.COM - Accounting And Business Management
MAHATMA GANDHI KASHI VIDYAPITH
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