Yusuf Yunus Arsiwala
Certified Scrum Master
Vasai, Palghar
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
Senior Production Support Analyst for Citi Bank
Tata Consultancy Services Ltd
Mumbai
04.2016 - Current
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
Manual Tester Citi Bank
Tata Consultancy Services
Mumbai
01.2014 - 03.2016
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Mined test data from LPM for conditions needed for UAT scenarios.
- Collaborated with QC team for testing and release management to achieve high-quality production of the Product.
Mortgage Loan Closer CITI Bank UK Process
Tata Consultancy Services LTD
Mumbai
05.2011 - 01.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
Senior Associate
First Source Solution Ltd
Mumbai
09.2008 - 05.2011
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Trained and supported new team members, maintaining culture of collaboration.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
Senior CSA
Kankie Pvt. Ltd
Mumbai
04.2008 - 09.2008
- To work on customer complaints regarding through emails and letter
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person, and through email.
Education
Bachelor of Commerce - Accounting
Gonsalo Garcia College
Mumbai 06.2005 - 04.2008
Higher Secondary School - Accounting
New English Jr College
Mumbai University 06.2003 - 04.2005
S.S.C -
Holy Paradise English High School
Mumbai University 06.1991 - 03.2003
Skills
Technical Analysis
Interpersonal Communication
Teamwork and Collaboration
Root Cause Analysis
Reporting and analysis
Project Management
Documentation Management
Certification
Agile Scrum Master
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Leaded a Project for mailbox UAT listeners.
- 10% quality checks done.
Application & Tools Worked
JIRA
STaRS (web based application)
PACT (web based application)
HP ALM (Application Lifecycle Management)
Filenet
Mainframe
LPM (Laser Pro Mortgage)
LOIS (Loan Origination Information System)
MS Office
Additional Information
- Resolved product issue through consumer testing.
- Collaborated with Stakeholders, Development, QC & Business teams upgrading the current application version from 6.2 to 7.3 (UI Changes) and creating a sub application PACT.
- Supported LOB Cash, Trade, Commercial Cards, Securities
- Working with Global Stakeholders ASIA, EMEA, NAM
- Supervised Team of Nine people
- Pursuing PMP
Timeline
Senior Production Support Analyst for Citi Bank
Tata Consultancy Services Ltd
04.2016 - Current
Manual Tester Citi Bank
Tata Consultancy Services
01.2014 - 03.2016
Mortgage Loan Closer CITI Bank UK Process
Tata Consultancy Services LTD
05.2011 - 01.2014
Senior Associate
First Source Solution Ltd
09.2008 - 05.2011
Senior CSA
Kankie Pvt. Ltd
04.2008 - 09.2008
Bachelor of Commerce - Accounting
Gonsalo Garcia College
06.2005 - 04.2008
Higher Secondary School - Accounting
New English Jr College
06.2003 - 04.2005
S.S.C -
Holy Paradise English High School
06.1991 - 03.2003