Yuvaraj Parthasarathy
Chennai
Summary
Proven leader at SPi Technologies Private Limited, adept in operations management and team leadership, enhanced TiVo Corporation's service delivery by maintaining 100% quality records. Skilled in conflict resolution and proficient with JIRA, I spearheaded initiatives that significantly improved client satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
Assistant Manager
SPi Technologies Private Limited
Chennai
04.2015 - Current
- Core team for the client TiVo Corporation, formerly known as Macrovision Solutions Corporation, a North American television scheduling company for key providers like Comcast, DirecTV, etc.
- Handling 15 or more team members.
- Planning, coordinating, and managing the NA and EMEA markets.
- Providing continuous support and timely resolution of issues reported.
- Establishing and effectively managing professional relationships with clients and internal members.
- Handling performance appraisals, employee welfare, and addressing grievances.
- Assigning daily tasks, schedules to be updated in the database.
- Worked closely with the television channels to maintain accurate schedules and update the station with the recent events that might affect the program airing at a specific time.
- Attending to escalations raised by clients.
- Arranging and coordinating training for employees as per requirements.
- Providing root cause analysis, followed by an action plan.
- Monitor and validate the team's daily productivity and other parameters.
- Managing e-listing services and handling high-profile clients.
- Scheduled and curated television programs for over 100 television stations that used Rovi's on-screen guide data, and other entertainment products.
- Ensured the accurate delivery of TV channel metadata, both manually and through automation, while being responsible for responding to any discrepancies, updates, and requests from the contacts.
- Adding content and maintaining the quality of records at 100%.
- Comprehensive knowledge in the JIRA ticketing tool, handling calls, Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
- Chosen to handle confidential, critical, and sensitive sources (which include FOX, CBS, SKY Sports, BT Sports, and Setanta Sports).
Education
MBA - Global Business
Coventry University
London01.2012
B.com -
Loyola College
Chennai01.2011
Skills
- Conflict resolution
- Customer rapport
- Operations management
- Scheduling and planning
- Team leadership
- Reporting and documenting
- Coaching and mentoring
- Employee supervision
Disclaimer
I hereby declare that the above written is true to the best of my knowledge and belief.
Accomplishments
- Awarded the most innovative thinking for the period of 2023 to 2024.
Timeline
Assistant Manager
SPi Technologies Private Limited
04.2015 - Current
MBA - Global Business
Coventry University
B.com -
Loyola College
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