Microsoft Office, Salesforce (Cloud-Based), Lotus Notes
Tactful Claims Specialist with expertise in claims processing, appeal filing and settlement preparation. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Department - Commercial Operations Crude
Handling post fixture claims, demurrage claims, detention claims, interim/deviation claims for Crude tanker vessels trading from Far East, Middle East, Europe, and USA
Review and negotiate Ship owners claim, FOB, CIF & DES Oil Buyer and Sellers claims basis the Charter Party and Oil GT&C's
Analyses and negotiates contractual payable demurrage claims. Recover contractual receivable demurrage claims always within the time bar deadlines.
Coordinate closely with contracts department advising on terms relating to laytime and demurrage to reduce company's exposure.
Closely monitor and maintain receivables and payable claims database which is used to support trading Profit and Loss.
Keep the Traders and Commercial Operators informed of the deal's exposure by reviewing the demurrage and post fixture claims before the deadline and add value to the bottom line of the business.
Monthly connect with Traders and Regional Team Leaders to discuss with the Account Receivables and take necessary actions accordingly to collect the outstanding funds.
Connecting with team every alternate day to understand the team challenge and discuss process related improvements.
Timely submission of business and finance control report files monthly to the Hub's Manager
Department - Air & Sea Freight
Responsible for day-to-day account management tasks including Receiving, processing, and updating import & export documentation.
Expected to correspond with clients, overseas agents, and outer offices to ensure proper documentation is received and filed in a timely fashion.
Coordinated cargo bookings and shipments. Generated proper billing for clients. Tracked shipments via airlines, steamship lines and warehouse websites.
Checked Customs release details and ensure any discrepancies are handled properly. Adhered to all domestic and international shipping regulations.
Provided support to Sales Executives and Account Managers as they prepared for business reviews with clients.
Recognized profit opportunities in the areas of insurance coverage, cargo for NVOCC bookings, and commissions from inland freight and other service subcontracting.
Set up and coordinated air/ocean-inbound & outbound shipments with clients, overseas agents, and the Import/Export Brokerage department.
Coordinated and administered the selection and use of customs brokers and freight forwarders.
Prepared all documentation required for air/sea for import and export shipments.
Negotiated rates, quotes, routes for international air and ocean shipments.
Managed pre-alerts daily to determine whether freight is arriving as expected.
Provided exceptional customer service that includes tracking and invoicing files.
Ensured to quote customers and agents for individual or upcoming series of proposed shipment.
Advised customers of overseas requirements for import, and export; explained possibilities of delays in transit.
Department - Sea Freight
Managed inbound containers and partial container loads from overseas to final destination and delivery.
Built and maintained solid relationships with customers, carriers, steamship lines, warehouses, and overseas agents, while providing excellent customer service.
Responsible for accurate billing and rates - Negotiate and problem-solve to meet customer deadlines.
Managed and handled about 90% of the LCL & FCL freight in our company.
Developed strong relationships with co-loaders, warehouses, and trucking companies.
Assisted in teaching others on the team the aspects of handling LCL & FCL freight.
Used Strong Customer Service skills Communication All Microsoft Office programs Billing and rates.
Department - Global Cost & Management Accounting
Container Management - Maintain to check and responsible for terminals (On-dock and Off-dock) vendor agreements and transportation (Road/Rail/Barge) of logistics movement invoices validity checking through container movements like Laden/Empty/Reefer/Storage etc., from agents.
Cost Management - To check the monthly invoices are reported correctly in the SOA as per the vessel schedule and contribute in the financial trade area by proposing initiatives to reduce operational costs like Storage, LOLO, lump sum costs and rebates.
Vessel Operations - Analysis vessel operation performance of loaded/discharged of slot/cargo operator containers to check consortium/MLO's partner boxes bond of legal shipping terms to checking manifestations and freight costs.
Responsible for reporting and analyzing business improvements for global level ports (costing, equipment movements) and agent's performance.
Department - Sea Freight
Handled all aspects of transportation for accounts from foreign origin to destination.
Communicated with international offices to provide documents, and services to ensure seamless transactions.
Handled all aspects of ocean imports from origin to destination in a corporate setting.
Prepared documents and reports for customers, upper management, and sales executives.
Dealt with overseas customers, various steamship lines, government agencies, seaports, railroads, and trucking companies.
Prepared price quotations on inbound international freight.
Followed up with customers to resolve inquires.
Project Management Office, Logistics, Laytime, Demurrage, Negotiation, Dispatch, Billing, Contract, GT&C's, Freight Forwarding, Transportation, Customer Service, Planning, Coordinating, Managing, Assisting, Time Management, Multi-Tasking, Microsoft Office, Salesforce, Basic SAP
Microsoft Office, Salesforce (Cloud-Based), Lotus Notes
I hereby declare that the above particulars specified are true and best of my knowledge and belief.