YUVA BOLLINENI
Business Support Senior Specialist
Bangalore,KA
Summary
With over 14+years of professional expertise in the IT sector, had a privilege of serving in various capacities, encompassing performance management, project management, business analytics, global mobility, sales order creation & invoicing, event management, etc.,
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Business Support Senior Specialist
SAP India
Bangalore
09.2021 - Current
- Conducting regular business reviews, focusing on consistency and involving all relevant stakeholders in tracking key performance indicators (Utilization, dACV, Forecast Accuracy, P&L, etc.,)
- Demonstrated proficiency in creating Presentations to key stakeholders at all levels of the organization
- Assume extra responsibilities to aid and coordinate with unit leaders in managing and executing their business operations.
- Applied strong analytical skills in evaluating complex business data to provide actionable insights to management
- Worked collaboratively with Regional leaders across multiple time zones, effectively coordinating with colleagues spanning various regions.
Business Support Specialist
SAP Labs India Pvt Ltd
Bangalore
08.2011 - 09.2021
- Ensure timely and high-quality execution of day-to-day operations and ad-hoc issue resolution
- Ensure continuous improvements for operational processes, compliance, service portfolio efficiency
- Act as a primary contact for various work streams, overseeing internal projects and facilitating implementation of new processes
- Business user for OASM tool(Project Tracking)
- Manage quality assurance processes within Application Management Services
- Knowledge in project management methods and tools, especially agile project management and Atlassian tools (Jira)
- Worked with cross-functional teams through Project Management Tasks (like project creation) to optimize processes
- Managed and improved company-wide Procedure Documentation to streamline business processes
- Managed and optimized Customized invoicing(Sales Order & invoicing) processes to ensure timely and accurate billing
- Continuously liaised with different departments to monitor progress and ensure alignment with overall business strategies
- Applied logical reasoning to analyze, troubleshoot and resolve complex business support problems
- Provide assistance for outbound travels of Indian nationals, serving as a sole point of contact for any inquiries related to travel
- Possess significant proficiency in Business visa, work visas and IBT assignments across multiple countries
- Acted as an advisor to project managers, aiding in the selection of suitable visa categories to meet their needs while ensuring compliance
Management Trainee
Daimler - European Data Center (Offshore)
Bangalore
07.2008 - 01.2010
- Handled estimation, budgeting, and procurement of IT infrastructure resources
- Implemented Business Continuity Plan for 24x7 operations
- Developed staffing and utilization reports.
- Utilized capacity planning strategies to ensure optimal utilization of resources in support of business objectives
- Promoted and enforced company IT security policies
- Event Management
Education
Post Graduate Program - Project Management
2021.09 - 09.2022
Diploma in Interior Design -
07.2017 - 2018.06
International Institute of Fashion Design
MBA - Human Resources Management
09.2005 - 2007.05
Bachelor of Science - Statistics, Mathematics, Computer Science
06.2002 - 2005.03
Skills
Problem-Solving
undefinedSoftwares & Tools
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook, PowerPoint, etc.
Workflow Automation Tools: I have experience with Project Tracker Tools, OASM, and Sirius
ERP systems like SAP- SAC, FICO
Proficiency in CADD, 3DS Max, Adobe Premiere Pro (for video editing), Illustrator, and Photoshop
Certification
Global Mobility Specialist - Worldwide ERC
Work Permit & Visa
Germany- Job Seeker Visa
USA- B1/B2 visa