Yuvarani Padmanaban

Client: PepsiCo – Rebate Process

• Successfully transitioned and stabilized a critical rebate process from PepsiCo, ensuring smooth go-live and operational excellence.

• Created and implemented Standard Operating Procedures (SOPs) for end-to-end rebate transactions, improving process efficiency and compliance.

• Managed daily, weekly, and monthly audit reports, including internal and backend audit reports such as Tickler, AP/IP/DP, and Stale Check, ensuring accuracy and SOX compliance.

• Conducted daily and weekly calls with onshore trainers and leadership to review progress, resolve issues, and align process improvements.

• Handled work-list report to monitor and process all upcoming Expected Results (ERs) within SLA timelines, achieving 98% on-time delivery.

• Performed manual accruals, Journal Entry (JE) postings, and month end close activities, including forecasting vs. Actual analysis, year-end reversals, and payment matrix management.

• Validated customer volumes using Power BI for Fountain data and BOBJ (Business Object) for Bottle & Cans data; collaborated proactively with sales teams for accurate rebate calculations.

• Managed checkbook balances, advance balances, and ensured compliance with SOX audit requirements.

• Reviewed contracts and collaborated with stakeholders to set up agreements and validate PC components in EPM, ensuring accurate configuration and timely execution.

• Handled third-party invoices and worked closely with the superuser for escalations and system updates.

• Applied FIFO methodology for work-list handling and maintained robust controls for rebate accuracy and timeliness.

• Received client appreciation for completing the transition seamlessly and process stabilization; awarded the 2025 IBM Champion Award, earned Blue Points from Senior Manager, and received Sales Team appreciation for resolving critical customer issues.

Client - Advantage Solutions

• Optimized team rosters to ensure adequate staffing during peak and non-peak periods.
• Consistently achieved 100% annual targets for assigned regional accounts.
• Managed all US-based portfolios for deduction processing and reconciliation.
• Engaged with US stakeholders through daily connects to provide portfolio updates and resolve queries.
• Played a key role in project transition from pilot to go-live, ensuring smooth implementation.
• Led the team in resolving daily disputes and operational challenges.
• Prepared comprehensive audit reports and performance metrics for variable incentive calculations.
• Developed and submitted VIC (Variable Incentive Compensation) reports based on team performance.
• Generated process-related reports and MIS dashboards for senior management review.
• Conducted knowledge-sharing sessions with US sales teams to enhance project understanding and skills.
• Proficient in handling Trade and Non-Trade deductions.
• Reconciled deduction backups using tools such as Blacksmith, Exceedra (TELUS), and SAP.
• Utilized multiple client portals to extract and validate documentation.
• Delivered accurate month-end and weekly reports for sales team review.
• Efficiently validated and processed customer deductions against supporting documentation.
• Maintained precise records of deductions, adjustments, and communications for audit and compliance.

Client - Xerox

• Generated and validated 1,500+ invoices monthly, ensuring 100% on-time delivery and accuracy.
• Handled 200+ customer queries per month via email and direct interaction, achieving a 98% resolution rate within SLA.
• Monitored monthly volumes and order fulfillment to guarantee timely invoice drops and compliance with client requirements.
• Collaborated with Accounts Receivable team to process credit and debit transactions, reducing discrepancies by 30%.
• Gathered client requirements and translated business needs into actionable process improvements, enhancing efficiency by 15%.
• Demonstrated strong expertise across the Order-to-Cash (OTC) cycle, including billing, collections, and dispute resolution.
• Managed Dropship and Warehouse orders for Virginia Beach region, overseeing end-to-end processing from receipt to fulfillment.

Client - DJO

• Processed $10M+ in daily cash applications, accurately matching ACH, wire transfers, lockbox checks, and credit card payments to invoices and accounts.
• Maintained 100% accuracy in payment allocation, reducing unapplied cash by 40% within one quarter.
• Reconciled bank statements and cash book records for 1,000+ transactions monthly, ensuring compliance and timely financial reporting.
• Resolved credit disputes and AR accounting issues, achieving a 95% first-contact resolution rate.
• Generated and submitted financial reports on unapplied cash balances, improving visibility and decision-making for senior management.
• Extracted and analyzed open cash reports from Oracle, reducing unidentified cash cases by 30%.
• Processed credit adjustments and refunds, including monthly write-offs, ensuring adherence to client tax exemption policies.
• Managed credit card reconciliations and payment refunds, handling 500+ transactions per month without discrepancies.
• Conducted root cause analysis for payment variances and implemented corrective actions, improving process efficiency by 20%.
• Delivered accurate month-end close activities, including cash application, adjustments, and reporting, meeting 100% SLA compliance.
• Promoted to Subject Matter Expert (SME) within one year, training team members and driving process improvements.

• Expertly managed end-to-end cash application processes, ensuring accurate matching of incoming payments to corresponding invoices and accounts.
• Collaborated as a key team player in delivering seamless billing, cash application, and overdue collections to meet organizational targets.
• Oversaw daily production planning and streamlined day-to-day operations for maximum efficiency.
• Generated and analyzed overdue and aging reports on a weekly and monthly basis to track outstanding invoices and drive timely collections.
• Processed daily cash and check receipts while maintaining precise tracking of outstanding invoices.
• Maintained comprehensive issue logs detailing errors, root causes, corrective actions, and effectiveness to enhance process reliability.
• Identified process improvement opportunities and eliminated non-value-added steps to optimize workflows.
• Executed adjustments to reconcile discrepancies and ensure accurate account balances.
• Managed all aspects of payment processing, invoicing, and collection activities with strict adherence to timelines.
• Conducted invoice audits prior to billing to ensure accuracy and compliance.
• Resolved customer queries related to payments and invoice copies, delivering exceptional service and support.
• Reduced overall billing cycle time by effectively handling unbilled notes and accelerating process completion.
• Addressed and resolved customer and sales representative queries via email and calls, ensuring prompt issue resolution.
• Investigated and closed billing trouble tickets through proactive handling of inbound and outbound communications.
• Excellent communication skills, both verbal and written.