Yuvarani Subramaniam
Branch Operations Manager | 9 Years Of Experience In Retail Banking & Team Leadership
Chennai,TN
Summary
Results-driven professional with over nine years in banking operations management. Skilled in compliance adherence, employee monitoring, and fostering a positive work environment. Committed to implementing strategic initiatives that optimize branch productivity and enhance customer service.
Overview
3
3
Languages
1
1
Certificate
9
9
years of professional experience
3
3
Languages
Work History
Branch Operations Manager
the Karur Vysya Bank Limited
10.2010 - 11.2019
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Led team of staff in delivering high-quality banking services and support to customers.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Monitored compliance with regulatory requirements, ensuring adherence across all branch activities.
- Conducted thorough compliance checks each month to ensure regulatory standards were met.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Education
MCA -
Vellalar College For Women
Erode 04.2001 -
Bachelor of Science - Information Technology
Avinashilingam University
Coimbatore, India 04.2001 -
Skills
Operational efficiency
Strategic planning
Performance management
Compliance reporting
Compliance reviews
Safety protocol
Financial oversight
Client relationship management
Team supervision
Decision-making
Safety protocol
Certification
Certified [JAIIB], [IIBF]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Branch Operations Manager
the Karur Vysya Bank Limited
10.2010 - 11.2019
MCA -
Vellalar College For Women
04.2001 -
Bachelor of Science - Information Technology
Avinashilingam University
04.2001 -