Yuvraj Dhotre
Jai Jawan Awas, Gondhale Nagar, Hadapsar, Pune
Summary
IT Support Engineer with extensive experience in Active Directory, JIRA management, and troubleshooting. Demonstrated success in resolving application issues and improving client satisfaction. Skilled in network fundamentals and incident management, committed to enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Sr IT support Enginner
EXL
Pune
02.2025 - Current
- Resolved application issues for utilities company by collaborating with UK clients.
- Tracked requests and incidents efficiently using JIRA and Salesforce.
- Managed team operations during manager's absence, receiving client recognition for performance.
- Developed skills in Active Directory and networking fundamentals.
Sr IT Support Operations
Concentrix
Pune
01.2024 - 01.2025
- Collaborated with U.S. clients to resolve application issues for travel services.
- Utilized GDS tools to prevent errors and bugs for airline applications.
- Leveraged Jira Service Management to track requests and incidents efficiently.
- Provided comprehensive reports to U.S. clients detailing ticket resolutions and error management.
IT Support Engineer
WNS
Pune
05.2022 - 11.2023
- Collaborated with UK clients on various IT projects to improve operational efficiency.
- Resolved complex issues raised by UK clients, ensuring high levels of service.
- Provided technical support for diverse software and hardware issues to end-users.
- Utilized JIRA to track client requests and manage ticketing effectively.
Education
BBA - Computer Applications (BBA - CA)
Marathwada Mitramandal College of Commerce
Pune04-2021
Skills
- Technical support tools: Remote Desktop, ServiceNow, JIRA, VMware, Active Directory, Salesforce
- Hardware and software troubleshooting: PC repair, network configuration
- Networking protocols: TCP/IP, DNS, DHCP, VPN, LAN/WAN
- Security measures: firewalls, antivirus, IDS/IPS, data encryption
Timeline
Sr IT support Enginner
EXL
02.2025 - Current
Sr IT Support Operations
Concentrix
01.2024 - 01.2025
IT Support Engineer
WNS
05.2022 - 11.2023
BBA - Computer Applications (BBA - CA)
Marathwada Mitramandal College of Commerce