Yuvraj Gautam
Sales specialist
Thane
Summary
Dynamic Inside Sales Specialist with a proven track record at MakeO, excelling in customer relationship building and sales pipeline management. Achieved significant revenue growth through effective closing techniques and collaborative teamwork, while enhancing client retention rates. Proficient in Salesforce CRM, leveraging data to drive strategic sales initiatives and foster lasting client connections.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Inside Sales Specialist
MakeO
06.2022 - 05.2025
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals.
- Developed and deepened customer relationships to drive revenue growth.
- Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Answered customers' questions regarding products, prices, and availability.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Boosted client retention rates through diligent follow-up activities such as post-sale calls, order updates, and satisfaction surveys.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Sales Executive
AR Solutions
11.2020 - 09.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- I was working in different process like DME , MEDSUP ,CGX,MEDALERT
- I use too do the Training and certification processes of new comers
Sales Associate
I Can Bpo
10.2019 - 11.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Telesales Executive
Eureka Outsourcing Solutions Private
12.2017 - 06.2019
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
Education
High School Diploma -
Pace IIT
Thane, India 04.2001 -
Skills
Customer relationship building
Proficient in managing objections
Expertise in cold calling
Issue resolution
Sales experience
Experience with Salesforce
Sales pipeline management
Closing techniques
Upselling and cross selling
Relationship building and management
Salesforce CRM
Collaborative teamwork
Problem-solving abilities
Decision-making
Cooking
I enjoy cooking for Family & friends
Timeline
Inside Sales Specialist
MakeO
06.2022 - 05.2025
Sales Executive
AR Solutions
11.2020 - 09.2021
Sales Associate
I Can Bpo
10.2019 - 11.2020
Telesales Executive
Eureka Outsourcing Solutions Private
12.2017 - 06.2019
High School Diploma -
Pace IIT
04.2001 -