Yuvraj Sharma
S.A.S Nagar
Summary
Empathetic, thoughtful, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly adaptable in new environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floater
Kinerk Direct Marketing Solutions
S.A.S Nagar
11.2021 - Current
- As a Floater, I have several responsibilities, including supervising contact center agents
- I manage different workloads, as well as assigned tasks and responsibilities.
Live Chat Agent
Kinerk Direct Marketing Solutions
S.A.S Nagar
08.2021 - 12.2021
- Handled inbound customer chat conversations from various websites
- Asked open-ended questions to determine which products or services would be best fit for customer's needs
- Assisted department with emails and phone support when call center was busy or short-staffed.
Process Associate
Kinerk Direct Marketing Solutions
S.A.S Nagar
02.2018 - 08.2021
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- This involved carefully listening to their concerns and taking appropriate action to address their needs
- Additionally, I was responsible for processing payments on accounts with outstanding dues, ensuring timely and accurate payments
- In addition to this, I was in charge of placing new orders, which required me to stay up-to-date with the latest product offerings
- Collaborated with team members and crew leads to achieve productivity standards, and adhere to accuracy standards
- Determined and recommended methods to implement improvement opportunities.
Representative, Operations
Concentrix
Chandigarh
06.2017 - 12.2017
- Prior to joining KDMS, I was employed at Concentrix Daksh Services India, where I served as a Representative, Operations for a period of six months
- During my tenure, I had the opportunity to work across three different processes within the UBER domain.
Education
Bachelor of Science - Computer Science
Post Graduate Government College, Sector 11, Chandigarh
Chandigarh05.2017
12th Grade - Non-Medical
Government Model Senior Secondary School - Sector 32, Chandigarh
Chandigarh05.2014
10th Grade -
Shishu Niketan Public School - Mohali
05.2012
Skills
- Project Team Management
- Team Leadership
- Team Management
- Verbal and written communication
- Organizational abilities
- Problem solving
- Relationship building and management
- Customer Handling and Management
- Adaptable
- Analytical Skills
- Performance Reporting
- Pressure Handling
- Presentations
Websites
Certification
- Project Management Foundations - Teams, Project Team Management, 07/2022
- Developing Your Team Members, Team Leadership, 11/2023
- Leadership Foundations, Leadership, 12/2023
- Certificate of Proficiency, Completed the Personal Development course sponsored by Chandigarh Administration at the Regional Institute of English. Awarded a certificate of proficiency in the English language., 05/2017
- Computer Language Course on "C" and "C++", 04/2016
Accomplishments
- Recognized by multiple employees as an excellent co-worker and supervisor
- Took all offered shifts to maintain coverage for agents
- Empowered agents with a deeper understanding of products and processes
- Consistently received a high ranking in the "Customer Orientation" category
- Earned a "Highly Successful" rank in the "Annual Professionalism Assessment"
- Worked with Rubinder Singh to provide relevant information to the IT team
- Awarded "Best Dressed Male in Ethnic Wear" at the office
- Received 8 customer appreciations in 2020
- Authored an e-book titled "How Far It Seems to Be" available on Amazon
Hobbies and Interests
- Watching Movies
- Story writing
Timeline
Floater
Kinerk Direct Marketing Solutions
11.2021 - Current
Live Chat Agent
Kinerk Direct Marketing Solutions
08.2021 - 12.2021
Process Associate
Kinerk Direct Marketing Solutions
02.2018 - 08.2021
Representative, Operations
Concentrix
06.2017 - 12.2017
Bachelor of Science - Computer Science
Post Graduate Government College, Sector 11, Chandigarh
12th Grade - Non-Medical
Government Model Senior Secondary School - Sector 32, Chandigarh
10th Grade -
Shishu Niketan Public School - Mohali
- Project Management Foundations - Teams, Project Team Management, 07/2022
- Developing Your Team Members, Team Leadership, 11/2023
- Leadership Foundations, Leadership, 12/2023
- Certificate of Proficiency, Completed the Personal Development course sponsored by Chandigarh Administration at the Regional Institute of English. Awarded a certificate of proficiency in the English language., 05/2017
- Computer Language Course on "C" and "C++", 04/2016
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