Summary
Overview
Work History
Education
Skills
Internet Skills
Personal Information
Disclaimer
Timeline
CustomerServiceRepresentative
Yuvraj Singh

Yuvraj Singh

Ranchi

Summary

Forward-thinking Senior Account Takeover Analyst in Fraud-Risk bringing 7years of expertise in banking & E-commerce Fraud Prevention & Detection Operations for US-BFSI Industry & Team Management . Resolve complex problems and deliver innovative improvement strategies. Proficient in Transaction Monitoring, Card Fraud, KYC & Account take Over, ID Theft, Mobile Check Deposit Fraud Etc.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Senior Analyst (SME) & Backup Leader

EXL SERVICES (Currently working since Feb 2022)
  • Working on ATO (Account Take Over) TR, Fraud TR, Bbox, MCD (Mobile check deposits) & Salesforce for Fintech mobile platform
  • Reviewing transactions, mode of payments like CNP, TAP, SWIPE, CP, SQ card, Ip’s, PII info to determine fraud
  • Knowledge of KYC, AML, CFT, CDD, Chargebacks, Fake A/cs, Bad buyer, GMGB
  • Transaction Monitoring
  • Diff types of frauds like Lost, Stolen, ID theft, CNP, Counterfeit, Online Charge
  • Interaction with Clients for updates & process related questions
  • Handling team as a backup leader to sort out the volume of cases & update process to avoid errors, Reporting to client
  • Creating outbound or Deactivating fraud a/c’s as per the Dormancy of 1yr
  • Maintaining daily data & Pivot table.

Processor

Wipro (Previously Alight Solutions)
10.2018 - 02.2022
  • Working on US based Payroll for Defined Contributions 401k Plan for Multiple Clients
  • Processing end to end 401k Bene Asset Transfer and QDRO’s for top performing Clients
  • Handling Various other Monthly, Quarterly and Yearly Audit Process
  • Interacting with Client/Client Teams on Client facing participant issues as well as process related issues
  • Developing, maintaining & updating Standard Operating Procedures (SOP)S
  • Resolving queries and concerns of Colleagues regarding processes and system application tools
  • Worked on escalations, RCAs, action plans and responsibility ownership.

Fraud Analyst

Quatrro Global Services
06.2017 - 09.2018
  • Working on US based Debit card fraud prevention
  • Analyzing ATM transaction to prevent fraud
  • Blocking and unblocking US Debit/Credit cards based on the transaction review.

Education

Higher Secondary (10+2) - undefined

Secondary (10th) - undefined

B.COM Honrs - undefined

Ranchi University

Skills

Good Verbal and Written Communication Skillsundefined

Internet Skills

Email & Browsing

Personal Information

  • Date of Birth: 12/27/96
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all information given in my curriculum vitae is true to the best of my knowledge and belief. I consider myself familiar with the concepts, and given an opportunity I promise you that I offer myself to the best of my abilities to achieve productive and rewarding performance.

Timeline

Processor

Wipro (Previously Alight Solutions)
10.2018 - 02.2022

Fraud Analyst

Quatrro Global Services
06.2017 - 09.2018

Senior Analyst (SME) & Backup Leader

EXL SERVICES (Currently working since Feb 2022)

Higher Secondary (10+2) - undefined

Secondary (10th) - undefined

B.COM Honrs - undefined

Ranchi University

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Yuvraj Singh