Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Yuvrajsinh Parmar

KHEDA, GUJARAT

Summary

A highly Technical Support Engineer (Splunk Core Certified) with 2.8 years of experience, including nearly a year in Site Reliability Engineering (SRE). Expertise in L2/L3 support for Splunk, troubleshooting data ingestion, parsing, and performance issues.

Skilled in system reliability, monitoring, and optimization, with a strong ability to resolve complex technical challenges. I bring a strong ability to analyze technical problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Splunk Site Reliability Engineer

Crest data
AHMEDABAD
11.2022 - 06.2023
  • Worked in a production environment with technology such as Splunk, Linux, and Puppet.
  • We worked on Jira, where, according to the client's requirements, we implemented the changes on their cloud.
  • Keep the production environment up, debug, and fix issues in case of failures.
  • Worked closely with internal teams and customers to follow the processes and SLAs.
  • Write, update, and enhance documentation, including runbooks.

Splunk Technical Support Engineer

Crest Data
AHMEDABAD
07.2023 - 07.2025
  • Provide 24/7 L2 support for Splunk Apps/Add-ons (e.g., Microsoft, AWS, GCP), assisting customers with data ingestion, integration, and normalization to ensure accurate analysis and reporting.
  • Troubleshoot and resolve issues related to misconfigurations, data parsing, dashboard errors, and app performance. Advise on best practices for Splunk data flows and monitoring.
  • Handle escalated cases and high-priority incidents, collaborating with customers and engineering teams to identify root causes, implement solutions, and track bug fixes for app updates.
  • Lead live troubleshooting sessions and offer actionable guidance to customers on search optimization, data ingestion strategies, and overall app setup.
  • Mentor and train junior team members on Splunk architecture, app functionality, and troubleshooting techniques.

Splunk Technical support engineer (Platform)

Crest Data
AHMEDABAD
07.2025 - Current
  • Provide 24/7 L3 support for Splunk platform issues, managing complex incidents and ensuring optimal performance, scalability, and data indexing for cloud/enterprise-level clients.
  • Diagnose and resolve critical issues related to data ingestion, search performance, indexers, search heads, and clustering, ensuring seamless operation in large-scale environments.
  • Collaborate with engineering teams to investigate root causes of platform bugs, document and escalate issues, and drive fixes through patch releases and updates.
  • Lead customer-facing technical calls to guide clients through troubleshooting, ensuring clear communication and fast resolution for urgent issues.

Education

Bachelor of Technology
Ahmedabad, Gujarat
07-2023

Skills

  • CSS/HTML
  • JAVA
  • Cloud (Microsofrt Azure, AWS)
  • ServiceNow
  • Communication proficiency
  • Office 365
  • Splunk Platform
  • Problem resolution
  • Client communication
  • Network troubleshooting
  • Customer service excellence
  • Process Improvement
  • Time-management

Certification

  • Splunk Core certified Power user.
  • Microsoft JAVA Exam, Exam 98-388: Introduction to Programming using Java
  • Microsoft Python Exam, Exam 98-381: Introduction to Programming using Python
  • NPTEL Certification, Problem Solving through Programming in C, NPTEL20CS06S1414034

Websites

Timeline

Splunk Technical support engineer (Platform)

Crest Data
07.2025 - Current

Splunk Technical Support Engineer

Crest Data
07.2023 - 07.2025

Splunk Site Reliability Engineer

Crest data
11.2022 - 06.2023

Bachelor of Technology

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Yuvrajsinh Parmar