Yvonne Carlson
Rolling Prairie
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
19
19
years of professional experience
Work History
Sales Associate
Evergreen Furniture
Michigan City
03.2006 - 02.2025
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Dulles High
Stafford, TX08-1981
Skills
- Sales analysis
- Visual merchandising
- Customer service
- Product knowledge
- Promotional strategies
- Inventory management
- Conflict resolution
- Customer engagement
- Complaint handling
- Retail Sales Experience
Timeline
Sales Associate
Evergreen Furniture
03.2006 - 02.2025
High School Diploma -
Dulles High
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